Nitro Software, Inc.Reviews of gonitro.com

The Customer support is extremely slow and convoluted. There is missing a direct communication with a real person that contributes to a substantial delays in resolving the issues. Furthermore there is also missing established practice of openining tickets for submitting claims and there no follow up for the sumitted claims. Substantial revision of the customer service routines is a long past due.

Does Nitro not have a forms wizard? Also, the tab setting order feature is a bit frustrating, it would be nice to have a list format that you can drag fields up or down to where you would like them.

First, I do like your product. It is an affordable PDF product that is relatively easy to use. My issue is with the customer service aspect to assist with the installation of the product. I was very difficult to activate the product on my PC and had to rely on assistance from your vendor to make that happen. I had to update from a previous version, which I had no issue doing, but when trying to activate on my new PC, it was a circular effort without any positive result. I have since tried to activate on a new laptop and have encountered the same difficulties. I will continue to use the product, but you will not be getting a positive recommendation from me to other users due to the difficulty in activating and lack of customer service. That will be the case until you improve your customer service availability. 12-29-2023 Reply: While I appreciate your getting back to me, you did not provide a contact or potential way to make contact with an actual person to correct my issue. Your website is useless as to my issue. Until someone reaches out to me and works with me to resolve my issue, your response is a wasted gesture. Sincerely, Bill Reinehr

The software is great. Customer service is non-existent: I asked a question and was referred to some faceless article on the web

While Nitro PDF in and of itself is an excellent alternative to Adobe Acrobat, the company falls way short when it comes to customer service and improving its product through listening to customers. For instance, in January of this year I reported that the PDF Creator was no longer working in the Dutch version after an update of v13 (others have reported this even earlier). It *never* got solved. Worse even, the issue still isn't resolved in v.14. It's not always a big issue, but bugs like this shouldn't be allowed to linger on. Another example: after upgrading to v.14, whenever opening a PDF file with Nitro, a debug.log file is created (not by the scanning software, as I verified this with the developer). A post on the Nitro forum that I placed September 1 is, didn't get approved until September 11, which is unacceptably long! Update in response to Nitro's answer to my review above: the post finally did get approved, shortly after my review. The review has been adjusted accordingly. It doesn't seem possible to respond to Nitro's response nor to include a link to the 'debug.log post' of 9/1, the topic No. is 18720, title: debug.log created when opening scanned PDF document Thank you for looking into this (and the PDF creator issue ;-). Regards.

I was informed there was a leak of my data in the past and now I want I want to cancel my account and there is no straightforward way to do so neither an easy way to contact the company. Please, I would like my account to be cancelled.

Decent product when it works. Paid for it it was working for a while and now want me to activate it for no reason. GOt the code go to activate, manual and otherwise. Customer service is Crap to say the least. Apparently they have a VIP Service I could pay for but why would I bother they already owe me 3 hours of my life Im not getting back.