Nitro Software, Inc.Reviews of gonitro.com

La pire appli pour signer un doc basée sur un SMS qui n'arrive jamais.

Dont bother. I purchased a "lifetime" licence and was working. Then they switched to a subscription model & cancelled my access to software I had already paid for. Contacted Nitro through the support and was brushed off to contact Cleverbridge etc. Dont bother, software was clunky anyway.

Paid the subscription, never got any emails. No response to any emails we have sent. No other way to contact them, scam or just a very bad business

I paid for a (forced) upgrade from Pro 13 to Pro 14. After a week and dozens of emails they have not even been able to register me. I didn't even ask for this upgrade. They forced me into it. I've paid in full and it does not work. A complete rip off and waste of time and money. Go elsewhere.

A word of warning to steer clear of this company. Purchased a full "forever" license in 2019 which worked flawlessly. However as the company changed strategy to SAAS we have been cut off from that purchase and cannot retrieve it. The original links directed us to an "upgrade" site for which I paid just to get access to my copy again. Nowhere did it say that this was for a subscription service. A service which I paid for and until today have zero access to. No activation mails, serials etc. were sent. My copy of the Nitro now shows trail expired and no way to activate it. We have tried getting in touch with their sales dept. their payment vendor, and their support which is not available or buried deep within their systems. I at least have not been able to find where to get help... They've also conveniently separated their commercial storefront from the actual company so in case of questions you're being thrown back and forth.

Non existing user support

Don't bother! Purchased 2 licences and worked ok for a while then an automatic update stopped it working. No real support offered, just bats you back to filling in an online form which it then wouldn't accept because it said it would not allow @btinternet.com email addresses !!!!!! WTF! So stuck in a loop where nothing works and no support available! An absolute shower of sh!te.

I have used Nitro Pro for over 10 years both personally and at where I am employed. I am SO disappointed that I cannot get any support for a legacy version I am simply trying to move from one pc to the next. Unable to open a ticket, unable to talk to a person at all. Just want to understand why they are not allowing for an upgrade if that is what is needed or at least to explain. Spent hours trying to get it to work or get help.