Nitro Software, Inc.Reviews of gonitro.com

3.0346 reviews
Internet & Software
447 Sutter St, STE 405 #1015, San Francisco, California

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Nitro Software, Inc.

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About Nitro Software

Nitro is an all-in-one PDF and eSignature solution designed to make life easy for the on-the-go professional, with a range of simple but sophisticated features, multi-device functionality, and affordable subscription options.Our PDF & eSign Products:Get everything you need for efficient document management, from core tools like PDF editing, conversion, fill and sign, and security, to advanced features like OCR, batch processing, automation, and AI capabilities including chat-based assistance.Trust & Security:Nitro is built on internationally recognized standards, including ISO 27001, SOC 2, and HIPAA compliance, so your files and signatures stay protected while you stay productive.Learn More About Nitro:Nitro plans are available for every kind of user, whether you're working solo or as part of a larger team, with a free 14-day trial to get you started.

Nitro Software, Inc. (gonitro.com) has 346 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: Nitro Software, gonitro.com
Website: gonitro.com
Category: Internet & Software
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 85% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Nitro Software reviews

Showing 133 reviews with 1 star · Clear filters

Gary Carlson U.
Oct 2, 2023
No Reply
I purchased the upgrade. I "assumed" that since my previous version was for the Apple Mac iOS, that they would send me the .dmg file for the Mac version upgrade. Nope — paid my money, got the Windows upgrade, and now no one will help me with the problem. I don't want a refund, I just want to exchange my Windows version for the Mac version. If anyone reads this, please help. When I get the correct OS version, I'll be happy to update and/or remove this rating.
Response from Nitro Software, Inc.Nov 2, 2023
Hi Gary, On behalf of Nitro Software, we do apologize for the poor level of support you have received thus far. We take feedback from our customers seriously and are always striving to provide a faster customer experience. We would love to hear more details about the issue in order to try and find a resolution. Do you mind leaving a post in our Community Forum regarding the problem you are experiencing? linked here: https://community.gonitro.com/. Thanks for reporting your case!
Martin
Sep 28, 2023
Snapshot mode
The snapshot function does not allow me to select an object larger than what is displayed on the screen, I can't scroll while I'm in snapshot mode.
Response from Nitro Software, Inc.Sep 29, 2023
Hi Martin, Thanks for your review and appreciate your time to write us your experience with our product. As we continually strive to create great products, we are going to share your feedback with our product team.
Simon
Sep 28, 2023
No Longer Nitro Support
I can only voice what others have put here recently. We've been using several licences in our business for many many years. The product was great (V14 a backward step so we've had to go back to V13). But support has taken a nose dive. It used to be really good. You could speak to real people. Now it is practically non existent. I've managed to actually log a support call by fluke. This has been on going for 8 days via occasional response and still no resolution. Nitro seems to have gone the way of many larger companies. Unless the situation improves we'll be scouting around for something different.
Response from Nitro Software, Inc.Sep 29, 2023
Hi Simon, On behalf of Nitro Software, we do apologize for the poor level of support you have received thus far. We would love to have more details about your issue in order to try and find a resolution ASAP. Please, expect to receive a request information message in your inbox. Thanks in advance!
Rosalie
Sep 20, 2023
Longtime Customers Looking to Leave
We've been using Nitro Pro for ages and just upgraded. We used to be able to get help by sending an email, but that changed some time ago to having to post the problem on their forum. I'm surprised by how long it takes--long enough for the Nitro person to say "sorry for taking so long to respond"--to get help now, and it's been really bad for our business. Now, with the upgrade, I'm having trouble doing things like highlighting text and changing or moving it, and by "having trouble" I mean not at all able. Because of the nearly non-existent help, I'm not inclined to ask for assistance. I'm researching other PDF companies--I really don't like the lack of customer care with Nitro Pro at all.
Response from Nitro Software, Inc.Sep 25, 2023
Hi Rosalie, On behalf of Nitro Software, we do apologize for the poor level of support you have received thus far. We would love to hear more details about the issue in order to try and find a resolution. If you could please provide us with your purchase reference number, we will look into your issue as soon as possible. Thanks in advance!
Tom W.
Sep 16, 2023
Solid product with zero customer service!
Solid product with zero customer service! Purchased initial Nitro product the end of March, laptop was stolen in July, inquired 6 times via website, 6 voice messages, 15 times entering related serial # from initial purchase only to receive a constant non valid message. Was forced to purchase another subscription September 1. Continue to inquire with no response.
Response from Nitro Software, Inc.Sep 18, 2023
Hi Tom, On behalf of Nitro Software, we do apologize for the poor level of support you have received thus far. We take feedback from our customers seriously and are always striving to provide a better customer experience. We would love to hear more details about the issue in order to try and find a resolution. Would you mind leaving a post in our Community Forum regarding the problem you are experiencing? linked here: https://community.gonitro.com/. Our Community Forums are actively monitored by Nitro employees, and we can better assist you with this issue from our Community Forum platform.
Ed A.
Aug 3, 2023
way too expensive....
way too expensive..... OUTRAGEOUS. There are many other pdf solutions available....
Response from Nitro Software, Inc.Aug 10, 2023
Hello. Thank you for your review. We strive to provide high value to all of our customer. We understand that you have many choices in PDF solutions. We are sorry to hear that you found Nitro PDF Pro to be too expensive. Thanks for providing us with that feedback.
michael S.
Jul 25, 2023
Beware, zero support.
Folks, Take note of these REAL reviews. Everybody here is saying the same thing. There is ZERO support with this company. Theres no phone number, theres no support, they send you to "Community Boards" that are rarely checked. What kind of Pro software doesn't have support? It would be funny if it weren't so sad. Truly, look at every review on here. The same thing, over, and over, and over again. Nitro PDF is a scam. Edit: See the actual developer's post below. Same thing, sends you to a "COMMUNITY BOARD" Why don't you provide ACTUAL phone support?
Response from Nitro Software, Inc.Aug 3, 2023
Hi Michael, Your satisfaction with the software is very important to us. We are very sorry to hear you are having problems and take all concerns seriously. In order to properly troubleshoot and address your issues specifically, please provide more details via our Community Forum: https://community.gonitro.com/. Our Community Forums are actively monitored by Nitro employees, and we can better assist you with any questions you may have regarding our Products We look forward to helping you resolve your issue ASAP.
Veriko I.
Feb 13, 2023
DATA BREACH
I received a notification that they sold my data, they put my password as available publicly online, putting us at higher risk of fraud. Unbelievable, do not recommend, avoid at all costs
Response from Nitro Software, Inc.Jan 3, 2025
Hi Veriko, We always value the privacy of our customers and put it at heart of everything we do. We are sorry to hear you went through an external hacked attack. Appreciating you shared this case with us. The Nitro Team

Nitro Software, Inc.Reviews of gonitro.com

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Snapshot mode

No Longer Nitro Support

Longtime Customers Looking to Leave

Solid product with zero customer service!

way too expensive....

Beware, zero support.

DATA BREACH

About Nitro Software

About these reviews

More in Internet & Software, California

Ionblade

First® | #1 Rated Prenup Platform

Inclined

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Nitro Software reviews

No Reply

Snapshot mode

No Longer Nitro Support

Longtime Customers Looking to Leave

Solid product with zero customer service!

way too expensive....

Beware, zero support.

DATA BREACH