Nitro Software, Inc.Reviews of gonitro.com

I purchased this product a week ago, but I can't use it because I never received my serial number. The tech support's response to my email messages have simply been telling me to set up my account, but the links I have been sent to do this simply result in 404 errors or, in one case, being told that I am not authorized to access it because I am not the Team Administrator. Naturally this is my individual product - I have no team

I had to buy a new computer and then install Nitro Pro 12 on it, but I was not allowed to register and activate the software. Instead I was given the only option to upgrade to the most recent version although it offered me no benefit to do so. This is the only software that I was not able to install on my new computer and it clearly distinguishes Nitro from the others as being motivated by greed. It clearly demonstrate they do not place their customers above profit. Loyalty works both ways.

I've been a long term user of previous versions of Nitro Pro. But my subscriptions had lapsed so this was a "net new" purchase. V14 did not work for me. It hung everytime I tried to create a Quicksign signature on my Surface studio i7 with 32GB ram running Win 11. Clicking the support link in the purchase confirmation email resulted in a 404 error. Yes, really !! Eventually managed to contact support who recommended a "clean install". Followed that to the letter but made not difference. It is now fully de-installed and a refund requested. Now using PDFGear - not as rich functionality but simpler interface ... and free !

I had high hopes for this software, because it's had positive reviews on a number of respected sites. Maybe they were using it for other things? I just wanted an app to convert a word document to a pdf. That should be really simple. Unfortunately, this app gets stuck on "spooling data" I went to the community forum and I saw that someone else had a similar problem and it wasn't solved. So, now I've deleted this heap of junk from my computer. Good riddance. Life is far too short to spend time on crap software like this.

My problem is still unresolved. There has been no response to my last (2) inquiries. I have paid for the sofware upgrade and subcribed to Nitro Sign, which I believe was a redundent puchase. As a long time user of Nitro Software I am very dissatisfied with this Customer Service experince.

We have been trying to upgrade and they have ignored us beuase we are not a big company. I would suggest to not geive them your money. Zero support

Their Support department is either non-responsive or they reply and tell you they are escalating to someone ese who does not repond. I was finally refunded so I can start over again with the purchasing process, but am unable to login and purchase licenses for my organization. How can they make and support sales like that? I simply need a reply and a way I can purchase and apply licenses and I received NO SUPPORT. This started 11/27/23 and nothing is resolved except a refund from their retailer. Worse "non" support experience ever! And they say they are no taking calls...no calls, no email replies...how do they communicate?

Product is good... Then the company steals your perpetual licenses off you when they feel like it and tells you you have to pay more to use their new version. All humans and robots ignore all requests for support or send you in circles, mods never approve your threads to be viewed in their support forum when you ask for help. I wonder how many other 1000's of people are being silenced with this tacit dishonesty. People should stop accepting this sort of thievery. It justifies piracy. If I hadn't paid and had just pirated copies I would have a better experience. My software would still work and I wouldn't be wasting hours trying to get help from a company who is only interested in taking more money from me when I have already paid. None of the computers on my domain will ever use this software again. Unacceptable and dishonest business practices is the Nitro way.