Nitro Software, Inc.Reviews of gonitro.com

Response from Nitro Software, Inc.May 10, 2024

We are sorry to hear that there is an issue activating the product you purchased. We can help you. Please submit a support ticket here, and that will help our team be able to quickly address your activation issue and get you set up. https://www.gonitro.com/support Thanks for your patience. We'll get you back up and running in no time.

Response from Nitro Software, Inc.May 10, 2024

We are sorry to hear that you had so many issues in transferring your Nitro product over to your new laptop. We are so glad that you were able to get your issue resolved on the community forum and you are back online! We really appreciate your feedback and will provide that input to our internal teams. Thank you for using Nitro.

Response from Nitro Software, Inc.May 10, 2024

Hi Rebecca. Apologies for our delay in responding to your review. We are sorry to hear that you have not received the customer support that you expected. We always are striving to improve our services, and we will pass this feedback on to our internal teams. Thank you for choosing Nitro. Fingers crossed that you have gotten the answers to your question, but if you haven't, could you please either submit a ticket into our support team: https://www.gonitro.com/support OR leave a post in our Community Forums, linked here: https://community.gonitro.com/. Our Community Forums are actively monitored by Nitro employees. That way the team will be able to accurately and effectively pull up your account and answer your queries. Big thanks again for your patience and for being a Nitro customer.

Response from Nitro Software, Inc.May 10, 2024

Apologies for the very delayed response. We are sorry to hear that you're having issues activating Nitro Pro. That can be very frustrating. Are these issues still remaining? We can assist you. Please submit a https://www.gonitro.com/support, and that will allow our customer support team to better assist. Thank you again for being a Nitro customer, for your feedback, and your patience.

Response from Nitro Software, Inc.Jan 3, 2025

Hi Donela, Thanks for reaching out! Your satisfaction with the software is important to us. We are very sorry to hear you are having problems and take all concerns seriously. If you have not done it yet, please in order to properly troubleshoot and address your issues specifically, please provide more details about your issue via our Community Forum: https://community.gonitro.com/. We are committed to providing the best possible user experience and look forward to helping you resolve your issue ASAP. Thanks, The Nitro Team

Response from Nitro Software, Inc.Jan 3, 2025

Hi Sara, We value your feedback and will use it to improve our support resources and make them more helpful. Thanks for your input! The Nitro Team

Response from Nitro Software, Inc.Jan 3, 2025

Hi John, Thank you for your feedback! We strive to provide a seamless experience for all users. We would love to hear more details about your comment. Do you mind leaving a post in our Community Forum regarding the problem you experienced? linked here: https://community.gonitro.com/. Thanks! The NItro Team

Response from Nitro Software, Inc.Jan 3, 2025

Hi Tim, thanks for your feedback! We're committed to providing a smooth experience and will take your comments seriously. The Nitro Team