RACHA HIKINGReviews of gonggarsports.com

Response from RACHA HIKINGApr 13, 2026

Hi Brenda, I’m really sorry to hear about your experience. The long shipping time and poor fit are not what we want. We take customer feedback very seriously, and we are in the process of implementing a more flexible return policy. More importantly, we want to make it right for you! Could you email us at [email protected] about your order and we will work out a solution with you.

Response from RACHA HIKINGApr 13, 2026

Hi Rumyana! I’m sorry our product didn’t meet your expectations. We should have been clearer about the manufacturing origin. The sizing and stitching issues are unacceptable. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at [email protected] with your order number and we will work out a solution together! Thanks

Response from RACHA HIKINGNov 21, 2025

We operate as a factory-direct business, and with our production capabilities, it’s natural that we don’t limit ourselves to a single brand. If you were running a garment factory, you would do the same. We have multiple sub-brands, and GONGGAR serves as our integrated brand for the international market. This is clearly explained in the “About Us” page on our website. If you understand how garment factories operate, you’ll know exactly what we mean. These sub-brands are also supplied to local clothing stores for resale. As a large-scale factory, if we only produced one brand and sold it on a single platform, it would be impossible for us to support the hundreds of employees working in our factory and office. Regarding pricing, we hope you understand that products priced over $100 USD already include shipping costs, factory operational expenses, garment production costs, and more.

Response from RACHA HIKINGNov 19, 2025

Hi Ashlie! We are truly sorry to hear that your experience with us hasn’t met your expectations. We take customer feedback very seriously, and we are in the process of implementing a more flexible return policy. More importantly, we want to make it right for you! Could you email us at [email protected] about your order and we will work out a solution with you.

Response from RACHA HIKINGNov 16, 2025

Hi there, We’re happy to receive any proof you have :) Just to share a bit more — most of our models are based in Hangzhou and Guangzhou China, and sometimes photos from our original shoots are used by Korean fashion sites without permission. We can actually provide behind-the-scenes photos and payment receipts from the model shoots to confirm that the images belong to us. While it might look like the same pictures appear on other platforms, what’s behind them is our team’s hard work and creativity. Also, the platforms you mentioned mainly serve local Chinese customers, so they don’t need to pay customs duties, taxes, or photo-shooting costs, which is why their prices can be lower. It’s kind of like this — in China, a bottle of water costs less than 50 cents, but overseas it might be over $2. The difference doesn’t mean the product is fake — it just reflects different costs and markets.

Response from RACHA HIKINGSep 29, 2025

Hi Oliver, Thank you for bringing this to our attention! We haven't received any return email from you yet, but we do have an exchange policy in place. If you received the wrong size, we’d be happy to exchange it for you. We truly apologize for any inconvenience caused, and we take customer feedback very seriously. We've already shared your comments about the sizing issue with our team, and they’ll be addressing it. To help us resolve this, could you please email us at [email protected] with your order number? We’ll work together to find the best solution. Thanks again for reaching out! Best regards, The GongGar Team