RACHA HIKINGReviews of gonggarsports.com

The two products I ordered (a bag and a head scarf) did not match the website photos or descriptions. The items I received had undisclosed branding/logo additions, missing and damaged components, and noticeably lower print/material quality than advertised. When I contacted customer service, the company repeatedly refused to issue a refund unless I paid expensive international return shipping to China. They also instructed me to declare the return package value at only “5–10%” of the purchase price to avoid customs fees, which made me uncomfortable and is illegal. Most concerning, my honest negative reviews were repeatedly removed from their website after being posted. The reviews were factual and based entirely on my experience with the products and refund process. Based on my experience, I would strongly recommend avoiding this company at all costs. EDIT: After posting this review, the company responded by acknowledging that they “corrected the product images” after I raised evidence that the items I received did not match what was originally advertised. However, despite effectively confirming the listings were inaccurate, they still refused to provide a prepaid return label or take responsibility for the return costs. Instead, they repeated the same return instructions and shifted the burden back to me. That response only reinforced my concerns. In my experience, the company was willing to acknowledge inaccuracies only after being confronted with evidence, but still did not offer a fair resolution. Combined with the repeated removal of my negative reviews, this has left me with no confidence in their transparency, accountability, or trustworthiness as a business.

The delivery of the items took weeks. Once the items arrived, one was wayyy to small, and the other pants has an manufacturing issue where you can’t put you leg through the trousers normally. I can’t return the items, the keep coming up with strange replacement items and gift card options. See below: As stated in our return policy, purchases can be returned for a Gift Card or Exchange at this moment. In this case, we would like to provide 3 solutions for you: 1. Keep the item and get a partial gift card. To save time and postage, we are willing to offer a 35% gift card for the item to compensate you and you can keep the original item or gift it to your friend instead of sending it back. 2. Exchange. You can exchange it for another size or another item. If you want to try another item then you can choose another item at a similar price that you are interested in and send the original product back to us, then we will arrange to ship the new item for you. 3. Return the item for a gift card. If these two options can not meet your need, you can submit a return for gift card request and we will provide the return instructions in the next email. I want to return the items and get my money back. Horrible experience with this company!!

My items took weeks to arrive. I'm 5'3" and 115 lbs but the small was way too small for me. They don't offer returns and their exchange process required me to send photos of the products and email back and forth with their team several times, and pay over $15 to send the items back. It's now been 9 days since my return was delivered at their warehouse and I've received no updates on finally receiving items that fit. I placed my order in December and It's now February.

I pantaloni vestono male e il materiale è davvero orrendo, plasticaccia, non vale assolutamente i soldi che costa. E' prodotto in Cina ed è da lì che arriva il pacco e ci mette più di un mese ad arrivare oltretutto il corriere che lo porta lo ha portato ad un indirizzo sbagliato e loro non si curano minimamente di risolvere il problema. Avrei dovuto leggere prima le recensioni qui. Assolutamente non consiglio

They do dropshipping. Paid 150$ and found them later for 20€ on Aliexpress. Very bad quality and do not resemble the photos online at all. They use photos from other brands and photoshop their logo on it. Material on the website was described as cotton, nylon and viscose - the note in the pants was in chinese saying 100% polyester. I left a negative review on the pants on their website and they deleted it.

Unbelievably crooked company. Ordered a sweatshirt. They email saying the sweatshirt is out of stock and try to get me to buy something else. I say no, ill just take me money back. They say they will only refund 95% and have a 5% fee! Crazy! THIS PLACE IS A SCAM. Probably never had sweatshirt and just stealing 5% off everyone's orders.

All sales are final, plus all their items are cheaply made in china fyi. Buyer be ware

This company presents itself as an eco-friendly, high-quality outdoor brand, but my experience was very different. The website states a delivery time of 5–6 days, but my order arrived after almost 3 weeks. The product arrived in a black plastic bag with Chinese labels, and it became clear this is a dropshipping operation, which is not transparently disclosed on the website. The sizing is extremely misleading, especially for European customers. I am 174 cm and 65 kg and ordered size M, based on their size guide (156–175 cm) and the note saying the item “runs slightly small.” Despite this, the pants were ridiculously small and looked nothing like the baggy fit shown in the product images. According to their chart, I would need to order XL, which makes no sense for someone who normally wears M in Europe. This strongly suggests the product is made for the Asian market, without clearly informing EU customers. Returns are also problematic: no refunds, only gift cards or exchanges, and return shipping is at the customer’s expense, despite the product being not as described. Overall, the branding and storytelling are misleading. What is presented as a carefully crafted outdoor product feels like a nicely packaged dropshipping item that does not match European sizing standards or consumer expectations.