Mattheus L.
I'm extremely let down by the service…
I'm extremely let down by the service and support from GoLogin. I had invested thousands as a business user to pay for their highest tier on a full-year subscription, expecting good tools and quick responses. Instead, I'm still dealing with a bug since mid-October 2025; basically, I can't access saved passwords in Orbita/GoLogin profiles from scripts, like Playwright or Python, which is very crucial for my company's workflows and costs us money every day. I opened a ticket on October 16, providing detailed information including code snippets and environment details. Support passed it on to their "API specialist" and promised to follow up in 3 days. That never happened. I followed up on October 20, October 30, November 3, November 6, and November 18, and each time reiterated the urgency and impact on my business. Responses were generic ("developers are working on it") or nonexistent, with my latest message ignored for over 30 days total. That is not only bad service, but it's also beyond negligent on a paid-for product. I've asked for a fix as soon as possible or some fair compensation-e.g., extra months or refund-but nothing. And that's why I had to create this Trustpilot account, just to be heard. I strongly discourage using GoLogin and encourage looking into their alternatives with better support. If you have any kind of issue with their software, you have better odds to become the next US president than to get an answer from their support team. 1/5 stars.




