The GolfWorksReviews of golfworks.com

Horrible Customer service and experience. Accidentally ordered the wrong item in which i emailed customer support right away and called in the morning when they opened when they answered they said they already shipped. But i didnt get a shipping update till later that day so unsure if thats even true. That wasn't the issue as they said i could return it. However, they are the only online business in 2025 that doesnt supply a return shipping label. It will cost me $50 dollars to return the item...

I paid for overnight shipping on a Thursday. According to GolfWorks’ own website, “Next day air shipments take 1 business day (US only & not counting the day it ships).” FedEx’s tracking also confirmed delivery was scheduled for Friday, 8/29, by 8pm. Instead, my package didn’t show up until Tuesday, 9/2—three business days late. GolfWorks tried to excuse it with “weekends and holidays don’t count,” but that doesn’t apply here. Both their policy and FedEx’s guarantee promised Friday delivery. To make things worse, their customer service ignored me for days and only replied with a canned excuse. No refund, no accountability. Save yourself the frustration. Do not buy from this place. If they can’t deliver on something as basic as overnight shipping, how can you trust them with anything else?

Funny you say what went wrong this time when you have so many unhappy customers. I placed order for overnight. Told it Was going to take 2 days but would not refund the overnight payment or give me any kind of credit. I cancelled. Glad I did after seeing how they do business.

They took the money out of my card right away. The order status kept staying pending for 2 weeks. No reply to my emails or voicemail I left. Finally connected with customer service. Then they said my order didn't show my shipping address or phone number. But their website shows all my order details with my shipping address. At last, I was told they would expedite the shipping for free, but I would have to wait another month because one item I ordered was backordered. Horrible customer service! I would not recommend!

Product pricing is good but service is terrible. Took over a week to ship and then two weeks to get it For a shipping fee of $19 I would expect much better service I will never order again

Shafts came damaged wanted to blame FedEx and take forever to reship.

Just purchased a aldila golf shaft from these people ask for it to be cut to 43” for a 3 wood I was putting together, it arrived cut at 41” and they would not take shaft back or replace, thought they were reputable co. Guess not !!

Horrible experience. Three of 12 spikes didn’t last two full rounds in junior footjoys. Paid more expecting good quality, but spikes are really poor quality. Wish had never bought spikes from the Golf Works.