Golf WangReviews of golfwang.com

Will never order from here again. Placed my order on 27th November to be shipped from the USA to the UK. Told to wait 8-10 days for order to be picked as they have a very small team in the warehouse. Then up to 8 weeks for delivery.The order status never changed from 'order confirmed' after this waiting time. Ordered a puffer jacket for my daughters Christmas present. Today I received an email saying "refund notification". Why ? I didnt ask for one. Why take my payment if you can't fulfill my order? I was happy to wait. Why not ask me first before cancelling?Now I'm going to have to break the news to my daughter that it's not coming at all. Her birthday is in January so this would have been her gift if it didn't arrive in time for Christmas. Very disappointed as a 1st time customer. They should pay for more staff and have the option to preorder that way they can ensure that they have enough stock to fulfill the backorder.

I ordered a shirt and immediately after I realized it was the incorrect color. The only way to contact them is by email which takes more than 2 days to get a reply. They sent a reply that if the shirt is shipped they can't change the order. The order states shipped, but UPS has never received it yet. If they had a phone to call customer service the color could have been changed immediately. Its a shame it is a present for a teenager and they will now be so disappointed. Terrible customer service.

This company has got to have the most worst customer service I have ever dealt with in my life! I placed an order and received such a defective shirt, contacted customer service they told me to send it back within 10 days or else it would void my return. I send the shirt back, it’s been a whole month since it was received and then they tell me that when they get to my return they would let me “know”. It’s been an absolute nightmare! Oh wait want to know what the best part is after all of the going back and forth through email when I contacted them to follow up they tell me effective as of Aug 2024 they only issue store credit! Mind you this was not at all mentioned in any of the email threads as I have proof! Complete garbage! Do not order from here!!!!!!

I wish I could give them 0 stars, this is the worst company ever. I ordered my package October 21 and it is December 13 and my order is still just placed. They have an automatic email sent out from their customer service and I know people who have ordered from there and got their stuff later then I did.

Such a shame as I love Golf's clothing, but their shipping is just too untrustworthy and the wait times are just too long to order from them online. I bought a jacket which never came and after weeks I never even got a shipping email for, managed to get my money back and just ended up buying it in the store there and then. If you're near London I wouldn't recommend ordering from the website and I'd just go in the store as the staff are really helpful and friendly.

Terrible customer service! I somehow ended up confirming the wrong size hoodie. When I wrote and asked how to exchange, they told me "all sales are final". I cannot wear this and after two requests of customer service to help me exchange they continue to Stonewall me. In this day and age, Online Retail (e-commerce) should easily be able to accommodate exchanges. Customer satisfaction should also be important. Clearly this company does not have the ability to accommodate exchanges nor do they care about their customers' experience OR the products they are providing. I will never order through Golf Wang again! And Tyler, The Creator should be ashamed of himself for creating such a teribble e-commerce store and experiance. Terrible customer service!

Jeg købte to af deres mystery boxes men fik ingen mail eller besked om hvornår jeg vil modtage pakkerne. Der endte med at gå 3 måneder hvor jeg skrev med kundeservice 4 gange alle gange uden hjælp og en enkelt gang hvor de begik en stor fejl som gjorde at jeg kontaktede DHL (dem som stod for fragten) på golf sangs vegne. De erkendte ikke deres fejl og mine penge blev returneret uden undskyldning, forklaring, eller nogen form for kompensation

Terrible customer service doing irreparable damage to the brand. Wish I had read the reviews before ordering. Waited two months for my order and missed Christmas even though they told me repeatedly that the order would reach me in time. DO NOT ORDER ANYTHING from this brand.