Jonathan S.
I put a golf hitting mat in my cart and…
I put a golf hitting mat in my cart and then decided it was a bit too much, found it somewhere else for less. Then I received an email asking me to come back to my cart with a discount coupon. I went back but the discount coupon did not work. I contacted customer service and they said it only worked on some products. I responded it was odd that they sent me an email to come back with a discount coupon that didn't work. No apology, nothing, other than the owner Kyle Bullard sent me an email saying he doesn't want my business. Unbelievably horrible customer "service". I had not intention of giving him my business, but hilarious how the owner seemingly doesn't care about treating people nicely or making money. Kyle Bullard is a fool.
Response from Golf Sim DepotOct 13, 2026
To anyone reading this review, I'd like to clear the air. This is Kyle, the owner mentioned. This gentleman was harassing our customer service representative to honor a coupon we were unable to accept, as we state on the coupon itself under "manufacturer restrictions apply." Since it was the end of the week and we were closing up, I told him, "Stipulations apply, you can take your business elsewhere." To this, he responded, "There is no way your business will succeed with a moron owner," followed by more insults, and finally, "Go f*** yourself." I share this to paint a clear picture of Mr. Saul's behavior. I probably should have read into his character a bit more before replying, which might have led to a different outcome. Instead, I reacted, and now we have a 1-star review.