Golf GalaxyReviews of golfgalaxy.com

I went to Golf Galaxy to find a new driver. An employee helped me hit several demos on the Trackman and told me the XXIO driver was by far the best driver for me. I was hitting everything in the fairway and 50 yards longer than my current driver (which I also hit on the Trackman). I paid $700 for it. I took it to the course and it was a disaster. The ball never went over 150 yards and was going all over the place. Completely different from the Trackman at the store. I took it back to the store without a single mark on it anywhere and they would only give me $223 in store credit for the $700 driver in new condition.

So it has been about 2 months since I made 2 seperate orders. Both orders still say shipped (have for well over a month), I have emailed them asking for status and NOTHING!!! Customer service is NOT what this company does! Stay away!!

Horrible customer service. Ordered a limited-edition Scotty Cameron putter and got a confirmation that the order was placed. After about 6 hrs I received another email saying the order has been canceled. When I called, they had no reason behind it other than it was a glitch on their end and said tough luck it's out of stock now. I could have gotten this on another site, but it sold out within minutes. Lost out on a great putter and all they could do was give me 300pts =$10 gift card. No customer loyalty or care.

I ordered a new Callaway 3 wood. They sent me used one. When I complained they gave me a link to a Dick's Sporting Goods used club site. That's not where I ordered it. There is no mention of used clubs on the Galaxy site, yet the agent told me I ordered used. Not a reputable company in my opinion.

Ordered a $50 e-gift card for Father’s Day. Received the email and nice little animation, but the actual gift card would not load due to a server error on their end. After talking to 6 different customer service reps (none of which could get my paid gift card to me) I’ve left it w a 1-2 day “resolution” which better be a refund. I have no use for a gift card 1-2 days After our celebration. SIX customer service reps!!! Terrible terrible. Guess my dad is getting cash and I will NEVER buy him another gift card from Golf Galaxy.

There’s a reason why this company has a 2 star… or lower… rating!!! I went to the Dallas, TX. store to buy a set of clubs each for my son and my son-in-law. I walked in with $4,000.00 cash in my pocket and I did not even buy one golf ball. I called a week in advance and tried to explain to 3 “experts” what I was looking to do and every time I hung up with one of them I felt I had gotten nowhere. Their names were Aaron, Steve, and Jeff. On the day of our arrival… the first person I asked for help turned me over to someone else, who was doin a full fitting with another costumer. While We were waiting on him, an angel named Mathew asked me if I was needing help and after explaining what I was there for, he quickly set us up and started getting to process going. Well about 15 minutes in, a .;:=/-)( named Daniel came up just about as rude as a person could be, telling us that we could not take floor guys away from the floor to help us in that manner and so forth. Mathew had a talk with him to inform him that helping us was warranted and beneficial to the store and basically “CHILL”. Well he didn’t. He harassed the guy til he DID stop helping us and we got outa there. So good job Golf Galaxy… you just handed Dallas Golf a pretty hefty purchase.

Went there today looking to demo and buy a set of Mizuno Pro 223's, customer service was horrible after 20 minutes I left, I never got to demo the Mizuno's, I went to Golfers Warehouse and bought them there I will not be back to this store again

We thought the staff had the wrong attitude, we would have spent more $$ if they were interested. Terrible soft skills, when you don’t tell the customer thank you! We won’t be back needless to say…not impressed looks like 3/4 out of reviews agree🙄