Golf GalaxyReviews of golfgalaxy.com

I was in the Troy, MI Golf Galaxy (790 E Big Beaver Rd, Troy, MI 48083) on Sunday, Aug 11th, 2024 to shop for a few things, including some yellow Pro V1 golf balls (the website said the store had 1 box left). I have purchased many things over the years from this store, but not anymore. As I was looking through the golf balls for this box of yellow Pro V1s, I accidentally dropped a box on the floor and it opened. As I'm picking them up, I hear "How are we doing over by the Pro V1s?" I looked up and it was an employee racing over to me, and his only question was "are you trying to move balls around to take all same number balls in one box?" to which I told him that I dropped the box & was just picking them back up and that I was looking for the one box of Yellow ones and that he shouldn't accuse me of something I wasn't doing. I then gave him another chance to be polite and change his questioning to something helpful. So I again asked him, "Are you accusing me of trying to take all same number balls in one package?" to which he chose to double down on his accusation of me and replied "a lot of people do it so". Of course, while he's being loud and accusing me, I have other customers staring at us and walking away from the area as the employee is making me look like a thief. It was at this point I decided I was no longer buying anything at this store, so I handed him the socks I was going to purchase and told him I do come in quite often & purchase a good amount from this store, but I will not be back because of him. The employee was STEVE....the Manager. From now on, I can shop for any of my golf equipment at Carls Golfland or the HUGE brand new PGA Tour Superstore in Novi Michigan.

John was a horrible customer service representative at the Cumberland Mall in Smytna Ga . When I walked in and presented my question, he answered me with extremely low tolerance and No! Then, later, I saw him humiliate three young black Kids, I told him he was too loud. He was way too aggressive with the kids; then he told me aggressively that they were using $400 putters and scratching them. Then I told him there is a way to communicate with children. That was not the way… It made me SICK! After reporting the incident to the GM, I'm not sure there may be much done… The other sales associates were fine. Robert was understanding and patient with me…I went to a lurch club for my daughter there. To show fairness that I wasn't shown. I may have been dumb, but I wanted to reveal a lesson for my daughter and them. Robert, again, was good, and that helped me make the purchase

Even though Golf Galaxy is owned by Dick's, I assumed that a golf "superstore" would have left handed clubs. I just left the Newark, DE store and saw 4 left handed drivers and one set of used irons. Frankly, I'm tired of being told that they can order whatever I want. I can do that myself. Maybe if you stocked left handed clubs you would sell more.

I got a e-gift card for my sons birthday for 3 lessons. I got the card on 12-26-24, The card was supposed to go to his email on his birthday 2-4-24. He didn't get it. I contacted customer service, they sent another e-gift card which he got. I also got charged for the second e-card. I contacted customer service again and they said the charge would not go through. Today the charge went through. So I spent a lot of money for 3 lessons. I will try to contact them again. I wish I would have chosen a different place to get him lessons

Was looking for a new 3wood and thought I was lucky that only 2 people were there and I was one of them.walked through the isles multiple times without anyone helping me but I could see 2people at the front counter having a good conversation without a worry about customers needs. This is the 3rd time I have had this problem, I will not be back, what happened to this place, it used to be a great place

The staff at GG are great but the company is trash to deal with. I placed an order for some new clubs, something I have never done before and going through GG couldn’t have been a worse experience. I ordered the clubs online because I wanted to make sure my specifications were imputed correctly. I paid for the order with my debit card (because this matters) and all was good. My card would be charged upon shipment per GG’s policies but this is where things went drastically wrong. My order was placed on Feb 5th, order shipped around the 14th/15th from titleist. I received the he updates of shipments from UPS stating they have been shipped and on the way. I checked my bank account and the money left, everyone was paid and happy, or so I thought. My clubs arrived on the 22nd and I couldn’t have been more thrilled, splurging on something I’ve never done in the 23 years I’ve played golf. Fast forward to March 5th, I woke up to an email alert stating that my checking account was over drafted. GG decided to charge my account a month later after the original purchase was made! After speaking with a customer service manager and explaining my position she agreed that GG was in the wrong and I should be refunded the amount I lost due to errors made on the company’s behalf. Fast forward 2 months later my money was never refunded, I’ve called several times and no one returns my phone calls or request of a follow up. For a company that makes millions and millions of dollars I was told that because I used a debit card, this was the total reason why everything went wrong. In the world of 2023 where we can pay with a fake currency or send electronic transfers without delay, using my choice of payment is the reason why they could charge me at some random time and not when the clubs shipped as per their own policy! This is how they will treat you, the consumer looking to splurge on a purchase that maybe a once in a lifetime thing. I find it extremely disconcerting that a billion dollar company will have an issue with any form of payment that they accept, but when I payed for (custom) wedges a month earlier, there were no issues. GG made an error and refuses to own up to it and will screw over a customer that has been very loyal to them. I will never recommend shopping with GG or Dick’s Sporting Goods as they do not care about the consumer. If you do shop with them, be forewarned that this could happen to you and no one from their office will care about the predicament they put you in.

What a disappointment...!! At first, I was excited because I was looking forward buying a new driver. Only to find out I cannot use their simulator (new policy). I was told in order test any products you need to rent an area. I simply put it away and went to PGA Superstore, where I test and bought my Stealth driver :) To management, do you really believe those that want to purchase a club is going to rent an area first, and then buy. C'mon guys! You're smarter than that.....

well what happened to Golf Galaxy, used to be a very good customer oriented store. but when it got gobbled up by ...... the customer service is really horrible. as seen in the reviews. they won't be around long..who's gonna take their place, waited and waited and waited for a rep to help me...finally I decided they don't deserve my business.