Diane
Golf Galaxy -- fitting and honoring discount
My women's league partnered with Golf Galaxy and had a joint event, at which time Golf Galaxy offered members 20% on everything, including clubs. I told them that I wanted a full set up clubs and they said that if I signed up for a fitting that night, that they would honor the 20% discount whenever I purchased my clubs. I was thrilled! After the first fitting, we selected PING irons, only for the fitter to tell me that PING is not part of the 20% discount. OK, I decided, when I purchased my full set, to buy the PING clubs even though they were at full price. Then, onto my 2nd fitting for woods and hybrids. I told the fitter that I wanted to try a different brand so that I could take advantage of the 20% discount. So we spent over an hour swinging clubs that he brought me and I settled on Callaway Reva Rise. When asked how much, the fitter went to speak to someone and came back and said that he can't give me the discount on these either!! What? Nothing I was purchasing was eligible for the discount?? Absurd! So I asked to speak to the manager. I told him how disappointed I was because I was ready to purchase over $2000 worth of clubs today! I asked him which brands would be eligible for the discount and he said none of the newer sets. "Maybe", if I purchased an old set that came out years ago, but he wasn't even emphatic about that! I asked, then why was I fitted for clubs that wouldn't be eligible for the discount and why would I waste hours of my time! No answer and honestly, no concern! Golf Galaxy lost a customer who would have spent thousands of dollars in their store but honestly, it didn't even phase the manager!