Kathy L.
Golds Gym, Goldsboro
This is specifically for the GG located in Goldsboro, NC. I joined this particular because i ran Golds Gym before. I know their policies and what makes a gym run. I also know the bs that they give you when it comes to cancelling a membership. When I go into a place to cancel a membership, i expect to be told everything that is necessary to cancel the membership. When i am not given all of the information, then when I verbally cancel my membership and is told that in January, it'll be my last payment withdrawn. I will take that person for their word. Unfortunately, thet didn 't tell me the truth. They never told me that they were going tosend me an email to complete the cancellation, I would have completed it. Unfortunately, once again when it comes to cancelling a membership, usually a cancellation request is given to the person right there so they can fill it out. Not emailed so it can easily be filtered into slam. Since I asked if I was done, were we good and the lady said yes. What a surprise, when i saw the charges on my card. I went to Golds. When I asked about it, that's when i was asked when did I fill out the request. I was surprised because I didn't know what she was talking about. I looked at her and stated, what was she talking about. I came in and informed her that I was cancelling my membership, which she stated that they would still charge for january, which I was ok with since I missed the end date for the cancellation. This is typical of Golds Gym. Play stupid and then ask for forgiveness. The the "maintenance" fee that they charge is bs. Believe me, it is not for maintaining the facility, nor the equipment. That was created to get extra funds from the members. How do I know, it was created in the early 2000's. It was a way for charging members the extra dollars so we could or they (Golds) could get more money from the members. What gets to me, when I cancelled and when I came back, the lady acted as if she didn't know that she misled me in the proper cancellation information. That sneaky and pretty disgusting. When some one tells you they will do you a favor, when they cancel the membership once they get the paperwork and they wll cancel it right away so they won't charge you for the following month, they are lying through their teeth. That's ok. I will fight it with my bank as well as contacting the BBB. Just another mark against a crooked company trying to get free money from folks that work for a living.