Gold's GymReviews of goldsgym.com

I have been a Gold's Gym member for years. Used them in India around 7 - 8 years ago, and in UAE for a couple of years now. With the UAE branch, have been a customer since 2020. I've always subscribed to annual memberships as I am usually regular to the gym, and similarly paid for long term membership in August 2021. However, middle of the year their 'Ibn Battuta Mall' branch was closed on 27th January 2022 without any notification to its members. Apparently it was sealed owing to non-payment of salary to staff. Gold's Gym management did not respond to any requests for refunding the fee for long term memberships, neither officially provide any update on these developments. My membership runs until June 2022, and I have not been able to use their gym since January. They did offer the use of alternate facility, but that does not work due to various reasons. They DO NOT REFUND customers who withdraw mid-term, as this is in their terms & conditions.. BUT WHY NOT REFUND CUSTOMERS WHEN GOLD GYM CLOSED THEIR OWN BRANCH?? Making the customers suffer who have already paid lumpsum amounts, not refunding or responding, just quietly lining up their own pockets and running away !! Till date (MARCH 2022), THERE HAS BEEN NO RESOLUTION !! Very untrustworthy brand, and Highly disappointing business practices, they could rather start a PONZI scheme in name of GOLD's GYM. I would advise everyone to stay away, and not be Duped!! (Also learnt later, the branch in India (Rohini, Delhi) also took deposits, closed down and the owner sccoted)

I had the same experience described by others below. Deceptive membership retention practices. Then continued billing after cancellation. Then threats from a debt collector over the excess billed amounts. Not to be trusted. Not to be patronized.

Studio programs are paid for as an addition to your membership. Which I believe should be included in your membership when you sign up for the gym. The tv displays have been inoperable for the past year and a half, in their Burn room to display workouts. Orange Theory down the street does not have this issue. Their cycle studio has not been in operation since March 2020. Basically you are paying full price for a studio package for 2/3 of class offerings and malfunctioning equipment. They have taken out 1/3 of the equipment from the gym floor to add astroturfing. If I wanted to workout with an outdoor feel I would workout outside not indoors on an empty astroturf flooring. You come to the gym to utilize equipment.

This gym became so dirty and packed. Today they moved all the rusty machines to the outside. The front desk wasn't helpful at all cancelling my membership apparently they don't wanna cancel so they keep charging me. No point of going there anymore. I referred a friend there for more than 4 months working out there and I've never gotten any free months.

Do not recommend. The gym is very run down. They allowed me to cancel my membership because I was moving out of the country, but then they kept charging my card after I canceled and were very unresponsive when I emailed about it. Seems like they cannot retain members, so they continue to charge those who have left.