Betty W.
Double billed, quickly fixed
I had recently ordered some supplements from Gold Seal which were received in good order, but I noticed what appeared to be double billing on my credit card statement. I emailed their customer service department figuring it would be a few days before anyone would get back to me. Much to my surprise, Jake got back to me in less than 5 minutes!! After a few more emails back and forth, problem solved!! All in less than an hour!! Jake gets 5 gold stars in my book!!
Response from Gold Seal SupplementsJul 21, 2026
We're so pleased to hear that everything worked out and that Jake was able to help resolve your billing concern so quickly. We understand how worrying it can be to see what appears to be an unexpected charge, so we're glad he could provide prompt assistance and clear everything up in less than an hour. We'll be sure to share your kind words with Jake—he'll truly appreciate knowing his responsiveness and dedication made such a positive difference. Thank you for choosing Gold Seal and for taking the time to share your experience. Your trust and support mean a great deal to us, and we look forward to continuing to serve you.