Beth F.
I gave 3 stars to Iris at Gold Seal…
I gave 3 stars to Iris at Gold Seal Supplements for assisting me in getting a refund. I give 0 stars for their ordering process and transparency on their site. I was going to order 3 packages of the astaxanthin and somehow I ended up with 8 packages and was charged $135 and it appeared that it was going to be a recurring charge. There was no place where I could resolve this on their site. I somehow connected with Iris who resolved and gave me credit.
Response from Gold Seal SupplementsAug 23, 2026
Thank you for taking the time to share your experience. We’re glad Iris was able to assist you and help resolve the issue with your order and refund. We’re sorry for the confusion you experienced during the ordering process. We understand how concerning it can be to see more items or charges than you expected, and we appreciate you bringing this to our attention. Your feedback regarding the checkout process and transparency is valuable, and we’ll make sure it is shared with the appropriate team for review. Thank you again for giving us the opportunity to make things right, and we appreciate your feedback.




