They don't want to payout and I have lost on the site.. First redeem they said it was my bank having issues, waited a bit sent another redeem and now they are having bank issues and ask me to wait a few days and I do. Now after two approvals they say I bonus abused or something and I have to play it all again. After approving twice but claiming bank issues, Stay away they don't want to payout even if you lose money.
Response from Gold MachineApr 13, 2026
Hi, thank you for taking the time to share your concerns. We're sorry to hear about the frustration with your redemption experience.
After reviewing your account, we can confirm that it was flagged by our automated bonus abuse detection system. This is a standard security tool that monitors for irregular patterns across all accounts — it is not a manual or targeted decision. When this flag is triggered, it can unfortunately interrupt the redemption process, which appears to be what happened in your case.
Regarding the earlier bank-related delays, processing issues on the banking side do occur from time to time and are separate from the bonus abuse flag. We understand how the combination of both made the experience especially frustrating, and we sincerely apologize for the inconvenience.
RM
Recovery M.
DO NOT PLAY AT GOLDMACHINE
DO NOT PLAY AT GOLDMACHINE. I WON 700$ but THEY QUICKLY BANNED ME FOR TERMS OF SERV. VIOLATION. I ASKED WHICH TERM N FOR DOCUMENTS F O R VERIFICATION N THEY SAID "THEY CANT RELEASE THOSE.. BEWARE...JUST TO KEEP MY MONEY...$$$
****4/14: THIS IS SET IN PLACE CLEARLY TO KEEP MONEY WHEN ITS A LARGE AMOUNT YOU DO NOT WANT TO PAY OUT. WHY DID YOU NOT ALLOW A REVIEW AND/OR APPEAL THEN? WE WERE TOLD IT WAS IN REVIEW AND TO WAIT ON UPDATE AND IMMEDIATELY GOT A MESSAGE SAYING TERMS WERE VIOLATED THEN LOCKED OUT OF THE ACCOUNT AND NOT GIVEN A RECIEW OR OPTION . THEN YOU REFUNDED THE DEPOSITS MADE OUT OF NOWHERE. WHICH WAS AWESOME OTHER THAN THAT TOTALED 50$ SOME DOLLARS. NOWHERE NEAR THE $700+ SWEEPSTAKE SC TICKETS THAT WE BET. SO TELL ME WHY DID YOU REFUND THE ACCOUNT 50$ SWEEP COINS THEN ? CAN YOU EXPLAIN THST OR WHY WE HAD NO CHANCE AT AN APPEAL??
Response from Gold MachineApr 13, 2026
Thank you for sharing your experience. We take all feedback seriously and would like to address your concerns.
First, it is important to clarify that Gold Machine is a social casino. Sweeps Coins (SC) are not dollars — they are free virtual credits used exclusively for participation in promotional gameplay. Sweeps Coins cannot be purchased and are only obtained at no cost through various promotional methods, such as bonuses and free alternative methods of entry. Any reference to a dollar amount does not reflect a cash balance on our platform.
All accounts are subject to our Terms of Service, which every player agrees to upon registration. When a potential violation is identified, we are obligated to act in accordance with those terms. Additionally, as outlined in our policies, prizes won in Promotional Games can only be redeemed upon successful verification of eligibility. This verification process is a standard compliance requirement — not an obstacle — and is designed to protect the integrity of our platform and all of our players.
Regarding documentation requests, our compliance team follows strict protocols around what information can be disclosed during an active review. This is standard practice across the industry and is in place to protect all parties involved, including the player.
AL
Aaron L.
If I could give a zero I absolutely would. Beware of sudden account closure.
If I could give a zero, I would.
I will be the FIRST to tell you that I do not normally spend money at all on Sweeps Sites. They usually all offer dailies and I'm content to spin them or save them and try. So I realize I'm not who any of these companies is really looking for.
HOWEVER.
I did nothing BUT that for Gold Machine for several weeks, if not months -- just like any other Sweeps Site I deal with -- I did NOTHING else. I don't access from a State where it is not allowed. I don't try to spoof IPs or play any table games from multiple devices to win at Blackjack or whatever.
I logged in a few days ago in the morning and collected my daily just like every other day and was going to save it for the next day.
That afternoon I logged in again just to see how much I had saved up and I was completely banned. Account shut down for violations of the Terms of Service.
I emailed support and they would NOT tell me what had happened; what had I done wrong?
NOTHING.
I'm convinced of one of two things.
They saw my wonderful pattern, which was to save or spin the dailies and decided "Nah, don't need them accidentally winning huge" or I'm in Indiana and they're preemptively shutting all the Indiana accounts but not telling us that.
Support said they couldn't tell me what the violation was for security purposes.
WHO'S SECURITY? You've already banned me; I want to know WHY. Give me something to dispute. This is horse trash.
OH ALSO, they answered my first email within 30 minutes so I knew they were paying attention to all incoming emails.
When I asked a follow up question, it's now 04/06/2026 and I still don't have a response.
Response from Gold MachineApr 13, 2026
Thank you for your feedback. We're sorry to hear your experience did not meet your expectations.
Account security and platform integrity are top priorities for us, and in certain situations our systems will take action based on signals that may not be visible to the user. While we are not able to share specific details about account reviews — both to protect you and to protect the integrity of our platform — we want to assure you that these decisions are not made arbitrarily.
QJ
Quique J.
Avoid Gold Machine
I logged into this site this morning and was met with a permanent ban message. The site offered me the opportunity to reach out to customer service for an explanation, so I emailed them. They actually replied within minutes and confirmed I was banned and informed me they were "unable to share specific details regarding this review outcome." At least they spelled out their sketchiness in black and white with that response. I would strongly advise avoiding this site if you like keeping your money.
Response from Gold MachineApr 2, 2026
Hi there,
We're sorry about the experience you've had, and we want to assure you that Gold Machine does not seize or take player funds.
Account restrictions are applied automatically by our fraud protection system, which evaluates a range of factors to maintain a safe environment for all players. Common reasons accounts may be flagged include operating multiple accounts, bonus abuse, KYC verification failures, use of VPNs or proxy servers, and shared accounts.
We understand that the lack of a specific explanation can be frustrating. To protect the integrity of our detection system and prevent it from being circumvented, the detailed reasoning behind individual bans is not shared with our support staff. This measure is in place to safeguard all players on the platform.
The Gold Machine Team
XY
XY
Stay away they steal all my money.
Stay away they steal all my money.
My account was banned all of a sudden. No communication as to why this happened. I guess they stole all my funds in my account!
Response from Gold MachineApr 2, 2026
Hi there,
We're sorry about the experience you've had, and we want to assure you that Gold Machine does not seize or take player funds.
Account restrictions are applied automatically by our fraud protection system, which evaluates a range of factors to maintain a safe environment for all players. Common reasons accounts may be flagged include operating multiple accounts, bonus abuse, KYC verification failures, use of VPNs or proxy servers, and shared accounts.
We understand that the lack of a specific explanation can be frustrating. To protect the integrity of our detection system and prevent it from being circumvented, the detailed reasoning behind individual bans is not shared with our support staff. This measure is in place to safeguard all players on the platform.
The Gold Machine Team
JP
JP
A site that should be stayed away from
Been using this site for a few months but all of a sudden they permanently ban my account with no explanations whatsoever under the explanation that I've "violated terms of service" though I've just been using the site normally. After emailing customer service, they just tell me that their ban is official, and they refuse to give any reason whatsoever. (Also this is posted on April fools, but it is definitely not an april fools joke)
Update: In response to Gold Machine's response to my review. Even if their fraud protection system was developed just for detecting fraud, there are 2 critical issues that are not addressed: False positives and lack of forewarning. As users do not know how this fraud protection system work, it is very much possible that this fraud protection system made an error or falsely interpreted data as a fraud when it wasn't. Thus, completely innocent users can be just banned, and their customer service team do not accept any appeals whatsoever. So even if the fault is not yours, you are completely on the hook.
Also, this ban hits you with no warning whatsoever, it just pops up in your account one day telling you that you've been banned and there's nothing you can do about it. It is possible that I may have accidentally violated terms of service without knowing about it as I don't recall every last detail of this website's terms of service. Rather than giving users a warning and correcting an unintentional mistake, you just get banned with no chance for appeal for something you may not even have realized that you've done wrong.
Gold Machine states that they do not seize or take players' funds which I'm assuming they refer to funds that users buy with their own money as I definitely had funds in my account before they banned me which was not given to me but those funds were all promotional bonuses that have not been played through. Thankfully I did not have any purchased SC at the time of this ban, so I cannot validate how truthful their statement is. It is very much possible that they return/refund money that users bought that wasn't played through. Regardless, looking at other users' reviews of this site, a darker interpretation of this instant, non-appealable fraud protection system is to ban users who have hit a jackpot. There are some users who indicate they've been banned before being able to redeem a jackpot they hit. This could be just an unfortunate coincidence, but considering the site gives no detailed reasoning behind banning individuals, it is also fair to assume that this system is used to avoid paying out jackpots to users as they can claim that the user engaged in fraud and since the user is given no chance to appeal or prove their innocence, they can do nothing about it as their account get banned and their jackpot gets taken away from them. As stated earlier, this is speculation not fact, but entirely possible given how sudden they can ban your account and money you've won and that you can do absolutely nothing about it.
Even assuming that I was engaged in fraud, the fact that this is how Gold Machine's fraud protection system works, it is worth staying away from this site.
Response from Gold MachineApr 2, 2026
Hi there,
We're sorry about the experience you've had, and we want to assure you that Gold Machine does not seize or take player funds.
Account restrictions are applied automatically by our fraud protection system, which evaluates a range of factors to maintain a safe environment for all players. Common reasons accounts may be flagged include operating multiple accounts, bonus abuse, KYC verification failures, use of VPNs or proxy servers, and shared accounts.
We understand that the lack of a specific explanation can be frustrating. To protect the integrity of our detection system and prevent it from being circumvented, the detailed reasoning behind individual bans is not shared with our support staff. This measure is in place to safeguard all players on the platform.
The Gold Machine Team
AV
AvidCasinoReviewer
I just barely got started on this…
I just barely got started on this casino and i try to login today and it said my account was banned? Lol?
*update* Account restrictions are applied automatically by our fraud protection system, which evaluates a range of factors to maintain a safe environment for all players. Common reasons accounts may be flagged include operating multiple accounts, bonus abuse, KYC verification failures, use of VPNs or proxy servers, and shared accounts.
Not operating multiple accounts. Not abusing bonus. KYC got fully verified and worked. The ban came a day after i verified with my ID. I do not use VPN, or proxy servers, and I dont share accounts. So yet, I still get banned?
Response from Gold MachineApr 2, 2026
Hi there,
We're sorry about the experience you've had, and we want to assure you that Gold Machine does not seize or take player funds.
Account restrictions are applied automatically by our fraud protection system, which evaluates a range of factors to maintain a safe environment for all players. Common reasons accounts may be flagged include operating multiple accounts, bonus abuse, KYC verification failures, use of VPNs or proxy servers, and shared accounts.
We understand that the lack of a specific explanation can be frustrating. To protect the integrity of our detection system and prevent it from being circumvented, the detailed reasoning behind individual bans is not shared with our support staff. This measure is in place to safeguard all players on the platform.
The Gold Machine Team
GS
G.S.
HIGHLY DISAPPOINTED
HIGHLY DISAPPOINTED. I’m about $500 in without a single win over $20. No withdraw
Response from Gold MachineApr 2, 2026
Hi there,
Thank you for sharing your honest feedback — we take every review seriously, and we're sorry your experience hasn't met your expectations.
We want to be upfront: all reviews on our page are from genuine customers, and we do not "pay" for reviews.
Games on our platform are from large vendors only and they all operate on certified random number generators (RNGs) that are independently tested to ensure fair and random outcomes. Because results are random, winning streaks and dry spells are both a natural part of the experience. We always encourage our players to play within their comfort level and use our free AMOE methods to play always.
We appreciate your time and hope we can restore your confidence in Gold Machine.
The Gold Machine Team
