Golden Rule TravelReviews of goldenruletravel.com

Hans was great! My stomach dropped when I got a text from a team member that they just noticed their name was misspelled on their ticket for their flight leaving in less than 12 hours. Hoping to correct the error I called Golden Rule. They too were likely at dinner and with their families as it was after 8pm, so I called the emergency hotline. Anxiously, I listened to the elevator music trying to remember the details on the invoice about name changes. Hans calmly answered and told me how to get him the information needed to take the next step. Though it was too close to departure to change the name, he went the extra mile to confirm what he already knew, that it wouldn't be an issue with the airlines we were using. Hans' quick response, calm demeanor, and triple checking, gave me the confidence that we would be good to go. This allowed me to quickly communicate with the team member that they didn't need to worry, and now we all will get to catch some sleep tonight. Very grateful for the help and speedy response.

Being in a very stressful situation where flights were delayed and connections missed, it was comforting having someone navigate the unknowns with me. Instead of being delayed over 24 hours and waiting in line at the help desk for multiple hours, I received prompt, helpful service that gave me a favorable outcome. I really appreciate that they have an emergency number for after hours as I needed assistance on a weekend. Golden Rule Travel has helped me navigate travel in multiple unforeseen and unfortunate circumstances. Their staff is very knowledgeable and strives to help me get to where I need to be in the best way possible. I highly recommend their services as a travel company.

Due to an error on my part, I missed my flight in Amsterdam. I contacted Golden Rule travel and the owner of the company immediately took up my plight.....even at 3am! Due to his diligent work, we were able to resolve the issue and get me on a plane heading to the US. Thank you for helping me see my family today!

I have been using Golden Rule Travel now for several years and the experience is always exceptional. Hans Mast is my go-to contact, he is extremely knowledgeable, accommodating and always helps plan a seamless trip. I highly recommend Golden Rule Travel for hassle-free and easy planning.

Wonderful team with great prices ! Couldn’t be happier with the flight and customer service !

My daughter was flying home from Belize for her grandmother's viewing/funeral arrangements and her last flight got cancelled due to weather. I called the emergency hotline and Hans was very efficient and helpful and came up with 3 options for us to be able to get my daughter home in time! Great job Hans!!!

We have worked with Golden Rule for quite a few years and appreciate that they add a layer of "just take care of things" around getting flights and helping if there is trouble during travel. Recently, due to a storm we had a flight canceled, and Southwest's solution was getting us home a day later when we already had plans for that day. Even thought after hours, Golden Rule was on the phone and getting a solution to this predicament in minutes. (while we stood at the Southwest agent counter) They quickly provided a good paid option to get us home same day. In the end Southwest counter agent also had a better option become available as we talked, but I was still highly impressed by Golden Rule's response.

We had a terrible time with airline problems this last trip, but Golden Rule has been with us and helpful every step. Including when we had to wake up the on call agent to get us on an alternate flight. He was very gracious and came through for us. We’re thankful for their specific experience with our international travel route.