GOLDEN GATE RELOCATION LLCReviews of goldengaterelo.com

I STAND BY MY REVIEW! I assisted Lauren Bistodeau with her move and dealt with the foreman in person who accused me of being racist and Jim directly on the phone. The lack of professionalism and disrespect is unacceptable. WARNING, WARNING DO NOT USE- POOR COMMUNICATION, HIDDEN COSTS, UNETHICAL, RUDE. Their website only shows good reviews and doesn't allow you to make a review- but read the reviews- all 1 star reviews has the same experience. They are sleazy salespeople to get the job- and then become rude, condescending and poor communicators once they have received a deposit. I don't know how any good human could be proud of working for this company. Jim is the absolute worst- I wouldnt be surprised if the positive reviews were hired, people or family members. Dishonest.

I strongly advise against hiring this company under any circumstances. Unfortunately, my experience with them has led me to initiate legal action. In a nutshell, they provided an intentionally underestimated quote to entice me, made enticing promises, and required a nonrefundable downpayment. Regrettably, the actual cost of my move ended up being 50-60% higher than the initial estimate. They justified this increase by claiming that the accurate measurements of my belongings exceeded their original estimation. Moreover, instead of their own dedicated moving team, they used contractors and a generic u-haul truck for both pickup and delivery. To make matters worse, nearly every piece of my furniture sustained damage during the process. Additionally, they left boxes and wrapping paper outside my house, expecting me to clean up the mess. Lastly, their claim agent offered me a mere $91 as compensation for my expensive broken furniture. I hope sharing this information will assist prospective movers in making more informed decisions when selecting a moving company.

PLEASE READ CAREFULLY. This company is the biggest scam I've ever dealt with. I moved from CA to FL. They said it would take 10 to 20 days. We were moving into a new home so we stayed in a hotel for almost 30 days until the furniture arrived. It cost me a lot of money for my family to stay in a hotel and eating out everyday. No communication at all. Then they said I owed them another $2330.00 when the truck showed up. Either the estimator was an idiot and incompetent or they scammed me. How could they have missed so much stuff. I only moved on bedroom set and two sofas. I finally told them I had contacted my attorney and then they said it was being loaded on a truck and ready to leave CA. They dropped my goods off and left half of the boxes outside and left without telling me. They lost a $1500.00 Ethan Allen chest and several broken items. My attorney is contacting the Bureau of Household Goods and the States Attorney’s Office. No one should have to endure what my family has gone through. Please, if you are considering using this company, please contact me at 408-891-4000

STAY AWAY FROM THIS DISHONEST COMANY. In California, even interstate moving should get the permit from CA government while they don’t have that permit at all. 1. They let me sign valuation section(insurance) of lading contract without explanation then THEY THEMSELVES added “60 cents per pound per item” to the box where should be written by me, the customer. So now I can only claim $10 for a laser printer $18 for inversion chair. And the company even attempted to deceive me into signing another page of the contract with a lower weight on the pickup date. 2. Their sales representatives gave misleading estimates and then switch out the team of movers who actually execute the move. The final estimator came to my house and refused to take my family-use size treadmill saying it was too big, unless I add $150 even if I reduced significant number of boxes and belongings. He also claimed my regular size sofa too big. If I didn’t agree with it I lost the deposit. 3. They forced me to sign the delivery confirmation before I even saw any of my items. I don’t even have time to test my monitors and tv they just LEFT WITH WRAPPING PAPER AND PLASTIC ALL OVER THE ELEVATOR. Moreover they refused to unwrap one of the sofa, dresser, tv stand. 4. Significant damages. One of my chair was lost, my printer broke into pieces, furnitures were damaged and many pieces of furniture hardware were lost. 5. The sales representative promised a delivery time of 3 days, but the contract allowed for a range of 1-10 business days. The items finally arrived 12 days later. The sales representative denied promising a delivery time of 3 days. 6. The delivery team attempted to charge additional fees not specified in the contract, including an elevator fee and long-distance fee, despite the loading zone being less than 75 feet from the elevator and no steps being involved.

Wish I could give them 0 stars!! Gave us a $6200 quote for our out of state move. Required a $2100 deposit paid in advance. On the day of move they showed up 3 1/2 hours late leaving us to bake in our car at our storage unit waiting. There were four guys who all but one couldn't speak english in a budget rent a truck. When they showed up they pulled out some of our stuff and took photos (climbing all over our boxes to take photos of the back) then their manager calls us and says we have more stuff than quoted and tells us it will be $16,000 to move us. $10,000 more than they originally quoted!! We're seniors on a fixed income and certainly couldn't afford that. So now they kept our $2100 deposit (which is a fortune to us) and left us hanging and having to wait 3 weeks before a reputable company can move our belongings. Plus customer service even refused to talk to us about this matter. This is a very unprofessional company. Beware!!!!!!

Review from Guillermo R 1 star 04/03/2023 I profoundly regret contracting Golden Gate Relocation for my move. I only give 1 star because there is no option of putting zero. From pick up, the shadiest of impressions, a rental truck and a car appeared with a crew of 6 individuals; no uniforms, no training, no care for your personal belongings and no commitment to the “White Glove” service. Maybe paid by the job, so the faster they pack the better, for the next nine hours I struggle, unable to be on the sidelines just to watch them drawer dumping my stuff into boxes. Furniture wrapped with paper and plastic, no blankets, no crates (promised) for the delicate items, no care for antiques, things got scratched, no disassemble provided, just dismantle furniture to the last bolt and as I found at delivery, no box of parts was to be found to put things together. Delivery crew was also dumbfounded and unable to put my things back together. At delivery an antique lamp came wedged between two bicycles, not wrapped even in paper, bare and on the floor of the truck, not even tied. Boxes came broken, opened, scratched and deformed. Items are lost, furniture is damaged, things are not put together. I felt like a hostage during the move, they “have” your belongings, your family history, your personal stuff, still you have to pay. My only hope came when customer service contacted me, surprised on my experience they requested fotos, I thought, maybe management will do something… nothing. The final response is “file a complaint”, you are sent to a third party vendor who will take seven days to respond, what do you do until then? I’m in the meantime left without assembled furniture, with an incomplete move, paid in full for services not rendered and exhausted and upset without control. Awaiting the claims response, following the process as best as I can. I sincerely regret contracting GG for my move, stressful, disappointing, frustrating, hurting and to close expensive, which might be ok if at least you get the service.

The movie showed up performance was intimidating because of the boxes that I had to move they charged me $6,000 which is supposed to be $4,388 first you show me a $8,000 till I start crying they would not take my credit card for the move I had to have cash check order cashier's check I was misled I gave a credit card payment for the moving date appointment after that they wouldn't allow me to use it and took all of my savings that I had to move because they would not use my credit card I've never had a company to make me cry before like this company and on top of that after the foreman left three workers two other men the driver and the other Jordanian man Abe's cousin start fighting at my place and on the parking lot it was a horrible they spent so our neighbors to see that and tried to stop them and the third worker try to stop them also had a more level head on him I have learned my lesson things will not clearly explain to me I'm a senior woman 67 years old I would never trust this company again or Christopher clay but I will pray for them cuz they need to be more professional explain everything to you so you can clearly understand it especially about boxes and what the list I gave him is saying that it wasn't on the list the patio set and the list that I gave him from the other company his competitor it was on that list and that's what he supposed to be going by never again and they would never get any referrals from me they cursed me but I in turn bless them according to the Bible