GOLDEN GATE RELOCATION LLCReviews of goldengaterelo.com

Review temporarily removed while company finds or makes good on what was agreed to. Just wanting to respond to Customer Care statements. If you don’t read your contract word for word you will definitely find yourself to be silenced over any issues with the company. If you have issues you must file a claim and give them atleast 4 months to resolve and find all your missing belonging or make good on everything damaged at 60 cents a pound before you can talk to anyone to help you. This review is not over the contract signed to be clear. That will be a later one. This companies movers were unprepared when they arrived with enough tools to do unassembled furniture. They asked my son if they could use his tools and he said yes but they were not part of the moving. They were his work tools we were bringing with us when we left. He continued to remind them to put them in the truck when done. It was very late by the time they finally left but they took his tools without permission. I contacted Golden Gate Customer Care and the movers to let them know the tools were taken and needed to be returned. The cost of the tools was over $1,000 worth and in a red tool bag. I was told after much texting and calling that they located the tools in the warehouse. No explanation why they were found in the warehouse. They were taken without consent as he needed them for his new job when we moved. Because I had written a review which was extensive and was not appreciated by the customer care manager she said I needed to remove the review, file a claim and they would work with me to resolve all the issues as per their contract. I was also told that when I removed the review they would Fedx or UPS my sons tools overnight. That was over a month ago and they still refuse to send him his stolen tools. It was made very clear to me how ruthless her replies would be if I did not remove my review and they would refuse my claim. These tools had nothing to do with the contract. Yet they refuse to send them and lied to me more than once about them being returned. Per the manger remove the review I’ll send the tools. I am still putting my claim together as it is long but holding on to his tools is unacceptable for anyone as it was not part of contract but as means to help the movers complete the job. I have found the manager to not be truthful or trustworthy. They do not have a right to keep his tools which do not belong to them or the movers. We are still waiting for them to do what they agreed to. If they can’t return the tools taken how can they be trusted to keep the contract agreement on the things I had in the contract. I have complied with them except for completing the claim to which I am still finding missing things. How can a company justify holding on to and refusing to return stolen tools by their movers from the property.? I’m sure the reply with be ruthless as I was pre warned.

LIES LIES and even more LIES. This company (Golden Gate Relocation Movers) has done nothing but lie to justify their bad behavior. Read their replies to ever bad review and judge yourself. The unprofessionalism is astounding. This will be cleared up in the court of law. Please believe, this is not a good company. I can’t stress that enough. I did not have a hair appointment as they state. No where in the audio was this specified and I was never rude or used sexual, discriminatory or insulting remarks towards anyone. It’s very tasteless to lie about customers. Please gather facts before posting lies that will later not hold in the court of law. Both middle eastern foremen have lied. SHAMEFUL! To all potential customers, believe the bad reviews on this company. They are no good. Clearly, read their response to everyone who has had issues with them. Read how demeaning and condescending they are. Know they are lying about everything noted in their reply. The movers will need to attest to this in the court of law and they need to be aware that swearing a false oath or falsifying an affirmation holds punishment. I stand by my review of this company. DO NOT HIRE THEM. If you or someone you know have gone through the same issue I’d like to hear from you. Goldengate Relo Movers Businesses are misusing the review flagging tool and constantly flagging my reviews. The unprofessionalism doesn’t stop. Funny!!!

We were told we’d get a written agreement on the price once the foreman walked our home. All good until they ran out of truck space. Nothing added, but they say we need $2,000 more to take the rest of our stuff. Now our stuff is being held hostage because they are underhanded and dirty. Also, owner won’t contact me back. DO NOT USE THEM!!!! Opening boxes and we have multiple broken items. The ‘foreman’ shows up for 2 hours, then a bunch of random people pack up your stuff. Delivery was 3-4 kids and 2 adults. This is what $18k gets us? DO NOT USE!!

Worst move of my life. Lost 30 plus boxes, tv furniture and sports memorabilia I had collected over the years. The worst part my father in laws military stuff from the war he served. Try many times to see where my belongings are and get the same" we will call you, when we know". Then they gave me a number to file a claim and it's been 4 months with no reply. How are they able to operate. Wendy has try to help, everybody else is garbage.

I deleted my previous review upon "advice " of GGR.

This company and their employees ruined my life. They lost 35 of my boxes filled with my clothes, art work, my kids toys, tools and all of my books and vinyl records! The sales person told me that my belongings wouldn’t leave the truck, that they would only be on the truck with one other family, that the company had been in business 20 years, and that we wouldn’t have to pay for a shuttle to have them delivered, all falsities used to secure our business. Because I believed her when she said that our items wouldn’t leave the truck, I moved forward with them and signed the contract. I was very naive to believe that a human wouldn’t tell such blatant, bold-faced lies. I can’t even begin to add up what her lies have cost me. This company has maybe been in business one year. Perhaps their previous companies like “Pacific Coast Movers” and other moving companies that get shut down after a year have been destroying lives for 20 years, but by the time I hired them they hadn’t even been in business a year and they had hundreds and hundreds of perfect reviews . They even forced us to pay an extra $2,000 upon delivery saying that they couldn’t deliver without the use of a “shuttle” after we were guaranteed that it wouldn’t be necessary. The government agent at the DOT told me that they don’t even believe they have their own trucks and they’re not a carrier but a broker who hires truck drivers to dump your precious belongings into warehouses and storage units around America. Call the DOT and ask them about this company, they’re currently being investigated. Call the bureau of home goods and services and ask them about this company. If you used them, join the class action lawsuit! Search for “Golden Gate Relocation Class Action Lawsuit” on Facebook or go to the website of the same name .com !

Received estimate from salesman, listed all furniture and boxes, told me he could get our move from $4400 to $4200, accepted bid. Well day of move truck showed up then another dude showed up and told me I had more stuff than listed. It was true I had 10 extra boxes but left three pieces of furniture off the truck, told after truck was loaded I had 300 extra square ft so need another $2000 to ship, then also charged me $300 for some paper and tape. Then another $700 at the end of the trip. So salesman who was less than truthful said he could move me for $4200 but the move actually cost was $6900. Salesman said they do not broker trucks….not quite true….Salesman knew of the $300 charge for packaging but still told me he cold delivery for $4200. I believe the salesman knew of the 4th person was going show up to strong arm you by telling you that you are over square footage with no proof or explanation. I really feel liked I got robbed, but live and learn. One broken 55 inch TV during delivery also. I am not even going to file a claim, I am positive they have an excuse for it. I would never recommend this company to anyone and needless to say I will not use them again. Go somewhere else they have a game plan its not in your favor, they missed my estimate by 67% Reply from GOLDEN GATE RELOCATION LLC 31 minutes ago Sadly GGR has attempted to discuss the situation with the client who claims we were dishonest in our quote when in fact the documentation the client received and SIGNED shows that the client in fact did add more than 9 items to his move not noted or quoted to him in his estimate. The client had more goods he pays for more goods obviously. The client can file a claim for his damages tv but refuses to do so. If the client had not hung up on me during our conversation I would have been able to discuss what the client refers to as "brokering". Again he is uninformed and incorrect; I could also have explained the shuttle fee (which is discussed if one reads the docs) but he had hung up on me. While we understand the client was not happy when the move increased it increased based on adding items at pick up not included in his quote. In reply to reply. I am not going to stay on the phone when I am getting yelled at. I in fact had 9 more items, but said it was 337 square feet more, I say not a chance. It was 9 medium boxes 4 square foot each so 36 extra square foot but was charged for 300 plus extra square foot. Not arguing I signed the paper work I paid the price. I honored the contract so stop talking about the contract. Whitney said i could have had them unload the truck after I was up charged if I did not like the new price, but you are left with no choice. If you decline service when they show up I would have lost $1500.00 deposit. So my choice was lose $1500 and your stuff does not get moved or pay the extra $2000 and at least your stuff might be moved. The guy that added the amount was not even there for 3/4 of the load but was able to pull 337 square out of thin air. Whitney you lost your cool thats way I hung up let’s be honest here, your truck people and salesmen lied to get business and your sticking up for them. Go watch a move you will see. I stand by my review and would highly suggest no one to use this company. People please read the over 50% bad reviews all echo’ing my story. Unethical at the very least. Whitney says in her reply, I again am misinformed and incorrect, I was giving an estimate from the salesman for $4200 and the total cost ended up being $6900 now who is the one that was misinformed and incorrect? I am not claiming they were dishonest, I am telling you in my opinion and warning you they are dishonest. On the contract it says $50 in packing material but they actually charged me over $300 for that I would like a refund. I did not file a claim because the 55 inch TV because the company would have offered me $12.00 that is per their contract of $6 per pound. (At some point you just stop letting a company rip you off) My opinion is I feel like I have been robbed. Lesson learned! Wow…..wow…..wow…..whitney edited first response which was correct 9 extra boxes, new response now moved to 26 the lies continue. I guess the true 9 boxes didn’t fit the deceptive narritive. Buyer beware. Luckily I copied and pasted and screen shot the first response please read above in my review then read the one just posted. Wow wow Do not Use. Filed a complaint with the BBB Whitney and GG relocation please refer to job number 4574489. That is the estimate for my second of three moves planned. The estimate is for around $9000. Using the data from my first move I would expect that to go to $13k by the time you loaded the truck. This move will be going to some other moving company. I will not be deceived again, this is what you lose when you are less than honest and unethical. Reply to the last reply It is true we talked but there was no resolve but lessons learned

I am writing this letter so many months after the move because it took several months to unpack and repair the damages. We paid for the white glove service and a dedicated truck, ($1250 each). We planned a move from Chino, CA, to Lacey, WA, in May 2023. After doing due diligence, interviewing various moving companies, reading reviews, checking with the Better Business Bureau, the CA Department of Transportation, and a number of moving companies reviews, we hired Golden Gate Relocation LLC to move our household. Even though it seemed as if we picked a reputable company, we were mistaken. Some of the issues: we contracted for a White Glove Package, and even though we packed over half of our belongings, the moving company was to pack the rest. That happened, but in a completely slipshod manner: 1. The job foreman was not on site for much of the time as he had at least three other jobs he was supervising. It would have been helpful if he had been there as communication was difficult as we are not fluent in Spanish and many of the workers did not speak English. 2. Items from several rooms were packed in one box. Actually, items from several floors were packed in the same box. 3. Boxes were unlabeled. 4. Items were packed in a haphazard manner (a child’s rocking chair was placed inside a lampshade inside a box.) 5. Liquids were packed that should not have been packed and soaked through boxes. 6. Two expensive paintings were placed in one box with no paper or any other wrapping between them, so the glass broke. 7. An oil painting has a small rip in the canvas. 8. We are missing items, almost too numerous to mention, but including a heavy glass shelf for a china cabinet. There were six; now there are five. We are missing a major component for our patio table. 9. We paid for a dedicated truck. When the driver who delivered the load had to leave our house to go to the warehouse to pick up “the rest of your items,” it was obvious that we had not had a dedicated truck. By definition, a dedicated truck means that the truck was to go from the old to the new house without a stop at a warehouse–the trucks were not to be unloaded. 10. Delivery was to be made before noon, per the driver. He called and said he would be late, arriving about 3:30 and leaving before 6:30 because, as he stated, “I need to be in Sacramento tomorrow by noon.” Not only was he late, he and his help put boxes in the garage, in a room–nothing they packed was labeled–and left. In fact, all the boxes were dumped in the garage, furniture was brought inside. 11. A large roll-top desk was placed upside down in the room. 12. We had to ask to have beds put together, and parts were missing. We had to ask to have the dining room table put back together. 13. A dresser had a leg broken, so we had to repair that. 14. An antique shelving unit was broken, even though the packers and I had talked about it. 15. When the supervisor put together our bed frame, he dropped part of it, creating a long scratch in the newly refinished floor. Another floor was also scratched. 16. Not only did we lose items, we inherited some, including a single bed box spring, and new picture frames. 17. Other items were disassembled for packing, but not reassembled, which was part of the contract. We contacted the company and were told to go through their arbitration process. We did. We were offered $75,00 That is a joke. We had several thousand dollars of damage. At the least, we should be reimbursed for the services paid for and not delivered ($1250 each for the dedicated truck and the White Glove Package.) In response to the reply just received from Golden Gate Relocation: Rated 1 out of 5 stars In reference to the response from… In reference to the response from Golden Gate LLC, we did go through arbitration. That's what we were told to do and that's what we did. So, saying that we filed a claim and did not go through arbitration is a lie. An absolute lie. The amount offered at the end of arbitration was an insult--$75.00--which does not even come near covering the damage to the new floors caused by the driver. This company not only does not provide the services they promised and that we paid an additional $2500 for, they lie. Not effectively labeling boxes they packed and then dumping the load into the garage instead of placing the boxes in the rooms where they were to go, is no way near the $1200 "White Glove Service" we purchased, and the fact that we ended up with possessions that belonged to other people is a strong indication that we did not get the $1200 purchase of a dedicated truck. The response we just received is a lie, a misrepresentation, and an insult. Date of experience: May 15, 2023