FirstName
Avoid
A few weeks ago, I contacted GoldenCrest expressing an interest in buying precious metals from them. They assured me during the call there would be "no pressure." Today, the dealer called me out of the blue and asked "so when would you like to buy?" When I said I needed more time, he said in an accusatory manner "why do you need more time? we already went over it." I then requested a written quote for premiums and buyback spreads. The dealer abruptly ended the conversation and hung up upon hearing my request. I'll let you decide if this is the kind of dealer you would like to do business with. Personally, I want nothing to do with them.
Response from GoldenCrest Metals, LLCFeb 8, 2026
Dear Matthew, Thank you for bringing this to our attention. To be perfectly candid, we are incredibly disappointed to hear about your experience. The behavior you described is completely unacceptable and runs counter to the "no pressure" philosophy we pride ourselves on. At GoldenCrest, we have built our reputation on transparency and respect. This is, in fact, the first time we have received negative feedback of this nature, and we are taking it very seriously. Here is how we are addressing this: Internal Review: We have spoken directly with the representative involved regarding their conduct and the abrupt end to your call. Retraining: We are implementing a mandatory retraining session for our desk to ensure that requests for written quotes and buyback spreads are handled with the transparency they deserve. Our Commitment: We never want a potential client to feel cornered. Our goal is to be a resource, not a hurdle. We understand that you previously declined our offer for an at-cost purchase, as your focus was understandably on price and clarity. We respect that decision; however, we want you to know that the offer remains on the table should you ever change your mind. We would welcome the opportunity to prove that this incident was a one-time lapse in our usually high standards. Regardless of whether you choose to do business with us in the future, we appreciate the wake-up call. It allows us to ensure no other customer has an experience like yours. Best regards, Rich Jacoby GoldenCrest Metals