Kick HealthReviews of gokick.com

Response from Kick HealthSep 29, 2025

Hi Jonathan, we apologize for the delay in your order and understand that not having it in time for your presentation was frustrating. Your original order was shipped on time, but was unfortunately lost by FedEx. Once you informed us of the delay, we immediately sent a replacement order at no additional cost and offered a temporary prescription to your local pharmacy as an alternative. While we understand the disappointment, we acted promptly to resolve the issue to the best of our ability.

Response from Kick HealthSep 28, 2025

Hello Chris, Thank you for sharing your feedback. We want to take this opportunity to clearly explain to you and all readers the conditions and limitations under which we prescribe hydroxyzine. Hydroxyzine has been shown to reduce sleep onset latency and increase total sleep time—typically, 25–50 mg can extend sleep by around 45–70 minutes, with effects peaking within 2 hours and lasting 4–6 hours. It is non-habit-forming and considered non-addictive, making it a safer short-term option for insomnia. Hydroxyzine is prescribed off-label for short-term use, up to 3–4 months, which aligns with the maximum duration we recommend and is clearly outlined in our treatment guide. Not all healthcare providers are equally specialized in sleep medicine. Our doctors follow strict telemedicine guidelines to ensure patient safety, and our goal is to recommend medications that are safe and best suited to each patient’s needs. Recommendations are based on the information provided during the intake process; we never force patients to take any medication. In this case, you declined to continue treatment, and ended the conversation. Regarding billing, no charges were applied, as our advice was offered based on your intake. Our process is not designed to profit from patients but to provide guidance and safe treatment options.

Response from Kick HealthSep 28, 2025

Hello Stanley, Thank you for sharing your feedback. Firstly, we always follow and prescribe medication according to the requests and needs of our patients, when it is a safe medical practice to do so. Our doctors follow strict clinical guidelines when prescribing medications. If a requested treatment carries potential risks or falls outside safe practice standards, it cannot be prescribed, even if requested. In these cases, our providers offer safe and effective alternatives to best support each patient’s needs, as was your case. Regarding billing, charges are applied after a doctor has reviewed your intake and issued a prescription. At that stage, services have been rendered, so refunds are not possible. Our Care Team is always available through secure chat to discuss treatment options and provide any additional support you may need.

Response from Kick HealthSep 29, 2025

Hi Dmitry, We would like to address the inaccuracies in your review and provide clarification for you and other readers. We would like to address the inaccuracies in your review and provide clarification for you and other readers. When you visit our website, you complete a doctor intake. If we are unable to treat you, no charges are applied. However, once a prescription is issued or medication is shipped, a charge is applied to your card. During your visit, Dmitry, you voluntarily chose to continue with the treatment and completed the intake questionnaire. After reviewing your visit, a prescription was issued, and the medication was shipped. A charge for the services rendered was applied, as clearly stated during the checkout process. Should you have wished to cancel at any point, there is a straightforward process to contact us. If you would like to address any issues further with regards to your order, you can contact us on the secure Care Messages at www.gokick.com/me

Response from Kick HealthSep 29, 2025

Hi Robyn, We completely understand how frustrating dealing with insomnia can be, and we appreciate you sharing your experience. Our doctors follow established clinical guidelines to ensure that every treatment option is both safe and appropriate for our patients. Patient safety is our top priority, and we aim to provide the most effective treatments available. We sincerely regret the lack of communication regarding your prescriptions. Our doctors strive to communicate clearly with all patients to ensure they feel fully informed and in control of their treatment plans. It seems there was a misunderstanding in conveying this intent. Off-label treatments may be considered when other options have been exhausted, but we recognize that it's essential for you to feel comfortable with the treatment plan. We would like to highlight that these medications have been clinically proven to be safe and effective in treating insomnia, and are not prescribed without a thorough consideration of their suitability for each patient. We’d be happy to continue this conversation securely through chat at www.gokick.com/me, as this is a public forum. Additionally, we can discuss any concerns you have regarding the cost of treatments.

Response from Kick HealthSep 5, 2025

Hi Julie - we are not seeing any messages from you to your doctor. As mentioned, we do not respond to medical questions through email as it is not a secure channel. Please contact us via the secure portal in your account at gokick.com/me, and we will gladly assist you.

Response from Kick HealthSep 1, 2025

We take feedback seriously, but we also want to clarify a few important points for anyone reading this. Our clinicians follow the same medical decision-making standards you would expect at an in-person doctor’s visit. Prescriptions are based on safety, eligibility, and clinical judgment, not “upselling.” Like any in-person medical practice, we also cannot issue refunds once services have been rendered and medications prescribed, as payment covers the evaluation and treatment, not a guaranteed outcome. You would not go to your in-person doctor or pharmacy and expect a refund after you were treated. Medication side effects can happen with any treatment, which is why we start with the safest, most appropriate options and work with patients to adjust if issues arise. We’re always happy to review your case and discuss alternative treatments, but it’s important to understand that our approach and policies reflect standard medical practices, not retail transactions. Please send a message in your secure account at gokick.com/me and we can assist you further.