Kick HealthReviews of gokick.com

Response from Kick HealthDec 12, 2025

Hi Katherine - we are confused by this review as your prescription was sent to the CVS you selected back in October, and they confirmed receipt. You would need to contact them directly if you were unable to get your medication. Please reach out in your account at gokick.com/me if you still need assistance. We have heard nothing from you for over two months. It seems like you are just interested in complaining and leaving a bad review instead of actually getting help in resolving this issue.

Response from Kick HealthDec 8, 2025

Hi Faith, our sublingual troches do not contain lidocaine or any numbing agents. If you experienced any adverse effects, we are more than willing to review them with you. We also do not communicate with patients about treatment on social media due to health regulations, and we do not block or censor patient comments. We have not received any messages from you through the secure patient portal, which is always the best place to reach us. This review page is not the appropriate place to resolve medical or service concerns. Please log into your patient portal and send a message to our Care Team so we can address this directly and provide the support you need.

Response from Kick HealthNov 21, 2025

Hi Joseph - we have sent multiple emails, texted, and called you. Your payment has failed multiple times and we could not process your order. We would be happy to expedite your order out to you as soon as payment is made in your account at gokick.com/me

Response from Kick HealthOct 27, 2025

Hi Jackie - leaving a negative review does not change the fact that the medication is not suitable for you and is potentially life-threatening. We communicated this very clearly to you via multiple messages. We have refunded your visit in full.

Response from Kick HealthOct 22, 2025

Hi Marco, We’d like to clarify a few points for you and anyone reading this review. We’ve thoroughly reviewed your account and confirmed that your original subscription was canceled as requested in August. However, a new subscription was later created when you completed a follow-up visit and requested an additional month of medication, which was fully provided. That plan renewed automatically, as there was no record of a cancellation request or communication indicating you wished to cancel. Additionally, we send several reminders to all patients with active sleep subscriptions, notifying them in advance of their upcoming renewal to provide ample opportunity to cancel if desired. Cancellation is also not hidden! It’s a simple process that can be managed anytime through the Billing & Payments section of your patient account.

Response from Kick HealthOct 5, 2025

Hi Stephen - your doctor is a former Navy SEAL and fighter pilot before he became a performance doctor in the military. He is anything but lazy. He offered the list of medications to you because sometimes patients have particular or esoteric requirements about medications that we have no way of predicting, and he is happy to work with you to determine the best fit. The initial trial period is about experimenting to find the best medication and dosage for you. If you are willing to try anything the doctor recommends, just say so, and we can help, instead of defending the doctor in public against an inaccurate and unfair review here - You have not even replied to the doctor's message. Response to EDIT: It's a 2 way street. We need feedback from you when the doctor asks a question. Leaving a negative review with no reply to the doctor doesn't help anyone.

Response from Kick HealthOct 13, 2025

Hi Jenna, we’re sorry to hear that you didn’t respond well to the medication. As with any treatment, side effects can sometimes occur. Our Care Team has already reached out via secure chat to understand what took place and to see how we can best assist. You can chat to us at the following link www.gokick.com/me