Eric H.
Its been a month and still havent…
Its been a month and still havent received my order. No tracking info, sent massages and no response.
The First Online Performance Medicine ClinicPrescription-strength treatments & performance psychology for energizing sleep & confident presentations.Start Sleep VisitStart Performance Visit
Kick Health (gokick.com) has 1,530 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Eric H.
Its been a month and still havent received my order. No tracking info, sent massages and no response.
Al
Shipping was longer than shown at checkout and paid for. Personal Care agent would not answer questions about refund after many attempts to resolve, only responded unprofessionally/did not address questions at all. This is similar to other reviews that experienced this type of customer service. *update for review reply* No where in their payment process does it mention additional wait times, only an option to pay extra for 2 day shipping. -2day shipping signifies 2 days from when payment is taken. Payment was taken and shipping took much longer than 2 days -In the thread the agent also mentioned that Kick does not guarantee 2 day shipping - even though they charged for it, and wouldn't refund if 2day shipping didn't happen -Fedex does ship on weekends for an extra charge, which was paid for and not fulfilled. This was all conveyed to their agent as misleading shipping processes and charges. It makes sense to add that additional time is needed to fulfill prescriptions etc- however this is not mentioned. This reply again does not address what was asked in the thread.
Response from Kick HealthMar 20, 2024
Hi Alex - We reviewed the thread. Your order shipped on 2/26 and was delivered 2/28 via FedEx 2 day. So it was shipped and delivered within 2 days. As mentioned, FedEx does not pick up on weekends. It also takes time for the pharmacy time to process the prescription and fill your order.
Annabelle W.
Had a visit for insomnia with a "doctor licensed in your state," which is New York. I was offered gabapentin on a bubble menu of medications. Knowing that it has been useful to me in the past, I selected it. The doctor I met with admonished me for selecting gabapentin, and told me that it is a scheduled/controlled medicine in New York State. I responded saying that he was incorrect; gabapentin is not controlled NOR does it require PDMP activity in New York State. Kick health deleted my messaging history with the doctor, refunded me, and banned me from the platform, stating that "you may not be a good fit for our services."
MaureenCustomer
Felt no difference when taking it
Response from Kick HealthMar 12, 2024
Hi there - we're sorry it didn't seem to work for you. We still tried our best in treating you. Sometimes the medication doesn't work for people who only write one-star reviews in 5 out of 6 cases.
Kirsten
Scam, I have taken beta blockers for 3+ years and they denied me. Waste of money.
John M.
BE AWARE!!! I placed an order, but it never arrived. Despite being charged, my attempts to contact them went unanswered. When I sought to express my concerns on their Instagram account, they blocked me. A disheartening experience – they took my money with no accountability. Truly irresponsible behavior.
Kevin
It’s a neat service. Took a while to find the correct dose for me. Only issue is you don’t get many pills prescribed and you only get one refill. Should be 6 refills once you find the correct dose instead of paying another $50 for a “visit” Thanks for the reply I would like to make it a zero star and don’t contact me again.
Response from Kick HealthMar 12, 2024
Hi Kevin - 48 tablets is quite a large quantity, especially since the medication is not for daily use. We also prescribe higher dose medication when appropriate. While we always welcome constructive feedback we don't think this one-star review is justified.
Andrea
I received my prescription quickly. However, Kick’s promise to have a physician on staff to answer questions is not delivered. I have sent messages over the past month, with no response. I also wrote to the founder, who promises to answer every message. No reply. I cannot vouch for the medicine because I do not feel comfortable taking it without having my question answered by a physician. Kick is very responsive until they get your money, and then they ghost you completely. Disappointing. Update: I’d like to address Kick’s reply below. After Kick failed to reply to multiple messages over a month, I wrote this review. In response, Kick had a doctor finally reply to my question. Then they deleted my Kick account and told Trust Pilot they had never heard of me. Beta blockers may work, but I have serious doubts about the integrity of this company.
Response from Kick HealthMar 4, 2024
Hi Andrea - your questions were both answered by the patient care team, and then by a doctor. We did not "ghost" you.