GoJaneReviews of gojane.com

So I placed my order today around 12PM PST.. Now I know they have a deadline of 11PM PST, but that still does not mean that they should not be able to request to have the package shipped out on the same business day as a courtesy! I order online from my Number 1 store URBANOG.COM all the time and they always accommodate their customers! I also asked if i would be notified if something is out of stock and they said no!! When I called to ask what time the shipping carriers pick up packages, CINDY the CSR did not even know the time! I mean its not like they have a bunch of stores, its just 1 eCommerce site! They should get trained more efficiently to provide customers with better information instead of just reading a script or a policy. She kept saying well the policy this and that, I really don't care about a policy if you really want to have customers come back to you! It doesn't take much effort to just send a message to shipping and ask them nicely to ship the package on the same business day. NEVER in my life will I shop with this company ever again. I will take my business else where! Horrible customer service, just HORRIBLE.

I ordered 7 pairs of shoes from gojane and 4 need to be returned since they did not fit since I got them in my true size (some were too big or too small). I spoke to their customer service rep and they told me I could not drop off the shoes since they are not licensed to have customers or pay for my returned shipping. The cost of shipping back the shoes would come out to be the amount of buying 2 other pairs of shoes I would never see or wear ever. It's not worth purchasing here. May be cheap but at the end it may cost you more since they can't pay for return shipping and they are a so call big online retail store. They should be more understanding.

When I looked at the tracking info on a pair of jeans I ordered from GoJane it stated that they were delivered and left outside my front door. I live on A very busy street in a sketchy neighborhood, so naturally the package was not there when I looked. I called OnTrac and thy told me that goJane had specified to leave the package at the front door, which was not mentioned anywhere when I paced my order, and I absolutely did not say that I wanted that to happen. I emailed GoJane and explained my issue, stating that I did not specify anywhere that I wanted my package left at my front door, and I requested a refund, and said they could figure it out further with OnTrac themselves. I got a prompt reply from Deena saying that they would send a new package via UPS and waive the shipping "as a courtesy", and they would start an investigation with OnTrac. Although that was not what I asked (I requested a refund) I was moderately satisfied with the service and was happy that they were sending a replacement with a different carrier (OnTrac is an absolute NIGHTMARE) Well, about two weeks go by, and I hadn't received my package (I live in the Bay Area, and GoJane ships from SoCal, so it shouldn't take more than about 3 days via ups) and whenever I clicked my new UPS tracking number it came up that it was not valid. Then I got a call from Ontrac in the morning saying that they were going to send a driver to come look for the package by 5pm that day. So I missed work to wait for OnTrac. Stupid idea on my part. They never showed up, I still don't have my package. I'm still emailing GoJane and they aren't replying. Customer Service is absolute garbage, their shipping method is completely faulty, and they lie and give you fake tracking numbers when they claim to send you a replacement. GOJANE IS A SCAM, DO NOT GIVE THIS HORRIBLE COMPANY YOUR MONEY!!!!!

Very,very disappointed!!! I ordered a pair of ballet shoes that were on sale at gogane.com. I received them in the mail in a timely manner but the box was crushed and they gave me 2 left shoes. When I emailed customer service, I was told to mail them back but the catch is I would have to pay for the shipping charge again before they will give me a store credit. I will never order or recommend this company to anyone again. I'm stuck with 2 left shoes, I can not even give a rating. I'm so disappointed!!!

I have shopped on this website more then once and the stuff isn't bad I mean for the price you pay what do you expect? it wont last forever but its worth the price. On the other hand their customer service is terrible! the ladies that work at the head office need some serious training on how to talk to customers and handle mishaps on their end. I placed an order on a Friday and when Monday came around I called right when they opened to see if I could cancel my order. The lady told me that my package was already packaged and about to go on the truck. Well she lied I've been checking my status order and it has yet to be picked up. That was 24 hrs ago. Your telling me from a loyal customer that you can't catch me a break and cancel my order if its in your warehouse? They literally made it seem like it was a huge deal. My order number and name is enough to find it - don't work too hard! I even offered to pay a fee to avoid having to ship it back. So not only do they screw you to cancel an order but there going screw me on the price to send it back to them. I've ordered from many online sites and any other would offer to take care of the cost to ship it back at least. I'm so caught off by this customer service is ridiculous! the lady on the phone kept insisting the girl never said it shipped when she actually said "its about to go on the truck right now" so she basically is telling me I'm hearing things. She told me she understood at one point then said she never said that she understood what I was saying. What a joke these girls are! Enough to stop shopping on here. People that have businesses like this and are greedy and wont make It too far. I don't even care for gojane to see this I just want to add my experience to a bunch of the others on here. And also I ordered knock off uggs on here they sent me size 6 when I ordered size 8 and they looked nothing like the picture they were so ugly. I donated them instead of calling to complain.

Ordered a pair of boots and they look NOTHING like the picture. The material is also VERY cheap. DO NOT buy from this website. The pictures they have up look nothing like the item you will receive.

I am beyond frustrated. I ordered the "Back of my Bike Over the Knee Boots" in black and was SO excited for them to arrive, that I paid the $22.00 for 2 day shipping. When they came, they were the WRONG boots. They sent me the "Moto Ride Tall Boots" even though it CLEALRY says the boots I ordered on my receipt. Emailed customer service and still have not heard back. so frustrating and disappointing. Now im stuck with either keeping the boots I didn't order, or paying to ship them back and wait for their customer service to most likely mess up again.

I ordered almost 2 weeks ago and still have not got my order? Can someone please contact me i have tried calling several times.