GoJaneReviews of gojane.com

They have changed their shipping charges!!! Now the prices aren't worth it!! They should have a minimum order like everyone else and that would make more sense!!

Customer service is so rude.. i paid for my order and never received it as it was lost through USPS on the way to United Arab Emirates.. They refused to refund me and stopped replying to my emails!!!! I feel angry and helpless.. International Customers.. Don't trust them!

I would leave 0 stars if I could !!! I had an event coming up and needed the pair of heels I ordered rush delivered ended up paying $47 which is fine, however the shoes got here and we're so big they slipped right off!!! I had to send them back which im ok with also but I did have to spend another $13 to ship back because they don't send a label or anything for returns . I waited a couple of days which wasn't too bad a for the item to get returned to sender and got an email only $25 was being returned. What!!! Another $22 lost on a pair of shoes that fit huge. In total $35 lost on my part that I will never get back because they couldn't even give me a credit for all the money I spent. Sooo annoying I will never order from this site again!!!!!

I normally love all my items but I bought the chain halter top and it's like the chains were not long enough I went to a event and the hold too broke in front of hundreds of people I was so embarrassed

Bad customer service. I need something for an event on Thursday and I called to get expedited shipping but they told me they "can't" expedite shipping to Alaska. I've had this issue with other companies and I've called customer service and they were helpful...but not this company! If you're in a pinch and from AK, this is not the company to ask. I won't be buying anything from here.

I ordered 2 pairs of shoes, am in canada, they charged me customs lots of money, and they sent me tiny pairs of shoes, I can't even wear them what a loss 😓😓I will never ever order from them again it's not worth. They say customs bills is on their policies I could have read that I regret big time, my day is spoiled. Never again.

I truly hate writing a review but customer you need to know this!! I have shopped on GoJane for years and most of the time I use PayPal. And at this point I'd recommend PayPal for all Gojane purchases. I made a purchase on Friday, 2/10 and on Saturday morning 2/11 I realize I had the wrong size shoe. It sucks that they closes there customer service on the weekend. You have to wait until Monday PST time to talk to someone. As I called Monday 2/13 at 9:20 PST it seem to be pointless because it was to late to cancel my order. Their customer service sucks! I've been in customer service and hospitality for way too long to know that if someone is angry you should not be trying to talk over your customers. I am now upset off that the order can't be canceled. I asked customer service is the item still with you all? There response was it's in processing. So of course that upset me even more!!! Instead of actually telling me what I should have seen on the website, or over talking me and telling me I should've double checked my order, they should've had a been better solution for this issue. You have no option to cancel your order after it's been placed, and you have no option to communicate with anybody when customer service is closed for the whole weekend. So by Monday morning it's too late to even cancel an order that still in their possession. I got a email today 2/14 about tracking the package. Come to find out the package has not been sent out until today 2/14. This is truly horrible customer service!!!! You mean to tell me that a whole day went by and NO ONE COULDN'T stop the order from being shipped. THAT A BUNCH OF BULL!!!!!! I NOW have to wait for it to get here and PAY for it to go back. Then possibly wait a whole month to get my money back. I RECOMMEND ALL GOJANE CUSTOMERS TO USE PAYPAL!!!! Whoever is the owner or manager of this business you need to think about a BETTER SYSTEM for a issue like this. I am 100% sure this is a common issue since your customer service only opens Monday through Friday 9 to 5 PST time. And your have everyone all over the world ordering from you all!

I have purchased from GOJANE before and my order was shipped later than expected, a 2-week “delay.” I am based in the United States, and here recently my sister decided to use the company again to purchase two pair of shoes for my birthday. The shoes needed verification because we live in two separate homes. The checkout process was not user friendly and after verification another hold was placed on the account. An email was sent out for verification to my sister for “additional verification.” When calling in she verified her address, name, my name, my address, her 3-digit CSV code, and her last four of the card number. GoJane then went to take the verification a step further by placing an authorization hold on her card. My sister was at work like most Americans so she had to call back to speak with a different agent and repeat the process. She had to then advise the exact amount that was placed on hold on her card. I’m sorry, is GOJANE a hotel placing authorization holds or the Credit Bureau requesting all this information? This then made sense they put her on a time limit to verify all of this because if not advised she would receive a “delay on shipping”. The order was expedited and the cost was an additional “$17.00.” How extreme is that? Of course, put the customer through this "extreme verification process" so you can attempt to ship a day later. Now the order is processed and I must be at home to sign for special verification to get my birthday shoes. I work and it’s your normal 9-5 so I will not be there. The next step is to use my gas and pick it up from the postal office. GOJANE that again will be closed when I get off. Therefore, this is not customer friendly at all and the delivery process is horrible for anyone in the United States. How can you expect to expand as a company GOJANE? I wrote this to advise that if you do not respond on their time it will be a “delay in shipping” if you get free ground shipping it will be a " delay in shipping" if you get a gift for someone who works it will be a "delay in shipping".