GoJaneReviews of gojane.com

Customer service is so so bad, they do not really help you, It does not seem like they try to help you / or want to help you. If you ask them a question, then they respond in a very confusing way. They don't fully give you an answer you can actually use. I have waited SO long for my dilevery and still it hasn't arrived. Gojane's customer service doesn't help me find out with Post Office my package is being held at, nor give me any information where I can check it...

Go Jane never answers the phone when you need to correct an order ASAP. Go Jane sends a generic email and doesn’t answer your questions or help with the problem. Go Jane had a glitch in the system n didn’t credit my free shipping I will not be a return customer

I was so excited to find pink suede boots ($55) in my size at GoJane. After I put them in my cart, I continued to shop and found a very nice skirt ($15); the total for both was $70 so I applied the code for free shipping. The total came to $81, huh? I must have done something wrong. I emptied my cart and did it again. This time the total came to $90. I decided to wait until the next day, maybe my laptop was bunkers. Yesterday I spent all day trying to buy the boots and skirt and the total never came out to $70. Tried calling the 800-number but a machine came on and said there was no one there. No problem, I will try today. Emptied the cart and put the boots and skirt back in it. Yay, it said $70 until I put in the visa information; now it's $81 again. With free shipping and no tax, I can't see where the extra money is coming from. Tried to call -- no answer. One more time; emptied the cart and refilled it again, now the total is $90 again. That's it for me. I won't try this site again. I'm so disappointed.

TERRIBLE!!!!!!!!! DO NOT USE!

Unhappy!! This is the kind of answers that you got from customer care if you have an international order missing or with delivering due date al already expired by USPS. If you dispute this with your bank or card company, we'll provide all the order information as well as the emails that have been sent to confirm we have been trying to assist you within our posted policies. You'll also be flagged and will no longer be able to shop on our website. We're doing our best to help you out and will not tolerate your language moving forward! Susan Customer Service Manager DONT¨NOT BUY ON THIS FRAUDULENT COMPANY!!!!!!!!

One pair of shoes came damaged

Horrible customer service and cheap clothing. GoJane has one waaaay downhill sending damaged clothing, cheap fabric, irregular and wrong sizing, items do not match pic or description or pictures. "Customer Service" refuses to help and gives you a runaround. BEWARE LADIES THEIR CLOTHING IS JUNK NOW AND CUSTOMER SERVICE MATCHES.

This company has gone way to far with their shipping charges!!! They used to have a minimum that you could order and then receive free shipping. Now you can only use one "code". I called their customer service and was treated very poorly over an order. I was told that their prices justify charging what they do for shipping. I explained to them that there are plenty of sites out there with cheap prices and free shipping. GIVE ME A BREAK!!!!!!!!!!!