GoJaneReviews of gojane.com

I Never received a confirmation email after placing my order. I ordered often years ago and never had this problem. I purchased a pair of cute boots a week ago and I can’t get in touch with customer service to save my life. I’ll just end up disputing the charge. Definitely not the same Gojane. Zero stars zero customer service and zero dollars from me . Toodles lol

I didn’t want to give them one star! Beware customer stay away from this website with ordering shoes. I purchased a pair of sandals for my granddaughter and I needed to return them. The return cost me $13 only for the UPS store to contact me to inform that the address that is on invoice for returns has moved no longer there, no forwarding address. I have been emailing this company now for several weeks and still do not have a solution as of August 26, 2019. The return to Go Jane was made on August 9, 2019. I have been back and forth now with this company with several emails and still no solution. First they asked for order #, that I provided, then its they want tracking # that i also provided with their response ‘we noted your order and when we receive the merchandise a refund will be issues. Okay Go Jane have you even read my emails? I said the UPS store returned the shoes back to me because you ‘Go Jane” moved leaving no forwarding address. Go Jane has no customer service. They emailed me today, that informed me they included their new address in the email. Ok shoe lovers, 1st there was no address included in the email, and did they seriously want me to yet again pay to return the shoes to them at my expense? Are they serious? I am already in the red and now Go Jane wants me to go further in the red! This company has bad customer services, and in my opinion i think its a home base company and still today August 26, 2019 I don’t have a solution. Good customer service would have to provided free shipping label to return these shoes! STAY AWAY FROM THIS COMPANY! If you have to return anything you will never receive good customer service nor solution to your problem.

WARNING Do not buy anything from this vompany. It's a fraude!! I bought 4 pairs of shoes and never recieved them. It's been 2 months now 🙄

I’m not sure if GoJane has sold their company or what the heck is going on...I used to shop with them all the time.. SUCCESSFULLY....recently I bought a romper with off the shoulder Hawaiian print with ruffles and they sent a strapless (cheap material)Capri jumper, at least it was the same fabric print..smh. I sent them pics and emails but never had a return reply. I ended up giving the Jumper away. I thought that hmmmm maybe it was just a fluke and I’ll give them another try so I order some shoes. The dang soles on the wedges came apart within a few weeks!! I’m so done with this NEW CHEAP VERSION OF GOJANE! Buying from them is too much of a gamble.

If I could give zero stars I would!! Used to spend hundreds of dollars with this company! I ordered shoes for my daughter on 4/30/19 was charged again for the same items on 5/1. Used to be able to get a human on the phone now they cut that off only allowing email. After several complaints via email they refunded the duplicate charge on 5/2 and then guess what?!! Took it again the same day! I did not authorize it they aren’t responding to my emails now I have paid a total of $60.48 for plastic Sandals when my total was only $30.24 filed a complaint with the BBB! I will never shop here again!!

horrible customer service.. wrong shipped a package and refused to deal with the issue...

Shipping to Canada is a joke... it been over 4 weeks and I have still haven't got my package. The customer service is HORRIBLE - and does not help. Definitely not worth your time, or money. I would never order from them again. And they better give me a full refund of 400 I WASTED.

Please do not order from them! The clothes don’t fit and I returned all my items and never received my refund! They argued with me saying they never received it even though the tracking says otherwise. I lost over a hundred dollars ordering from them.. Stay away!!