Cameron R.
Will Renew Automatically & Refuse Cancelation/Refund
They renewed my annual membership and when I requested to cancel that same day the refused. So their forcing me to pay for a full year of the service that I don’t want. Insanity.
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Highbrow (gohighbrow.com) has 177 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Showing 47 reviews with 1 star · Clear filters
Cameron R.
They renewed my annual membership and when I requested to cancel that same day the refused. So their forcing me to pay for a full year of the service that I don’t want. Insanity.
Karthik
As you can see from so many reviews, they are money sucking cheaters. They charged me $48 even after cancelling my subscriptions after the free period. They never sent a mail and now they claim that I would have received a mail if I had cancelled. Cheap way to do business.
Ivan
They never sent me any email so I totally forgot about them, the only way I could unsubscribe was cancelating automated payments via PayPal because they only send the link to manage your subscription in their emails (and they never sent me any email in the trial period).
Dan M.
Last year, I signed up for a discounted year of Higbrow. It was worth $30/year to give it a try. After the year, I wasn't going to renew. I felt the class offerings were not worth the money. Much to my surprise, a $65 charge appeared on my checking account They renewed for me! There may have been some notice, but it was certainly well hidden.What reputable company wouldn't give you your money back if you contacted them about this 'misunderstanding'? What a shabby way to do business.. As you read these reviews, you can see I'm not alone.
Ольга С.
I unsubscribed after 2 weeks of free trial. I even got an email about that. But now I was charged for 48$ and can not even log in to the web site. Never use this site!!!
Scott R. Z.
Writing was subpar, and I cancelled within the trial period and they STILL charged me. When I told them that I cancelled the service, they basically said oh well we can't help you. Had two pursue a chargeback with my bank. Stay away from them.
jim B.
I am a professional photographer. today I received an email solicitation to 'join the highbrow family'... interestingly, they posted a copyright protected image of mine within their solicitations. basically a nice image of now deceased Norma McCorvey, the lady associated with the Row vs Wade, abortion ruling. Professional/Reputable companies know better than to attempt to benefit from other people's work without permission. jim bean, professional photographer jimbean.com
Gigi
A "Bad" review is still "too goo"! This was the WORST purchase/investment in my entire life! The company do not have a refund policy, even if they are at fault! I signed up for the trial. The entire time, I NEVER received an email. I figured I did not enroll. A few days before the trial period ended I logged in to cancel, at which time I read that the only way to cancel is by clicking "cancel" on one of the emails (never) sent. I searched my entire inbox, SPAM and all, NOTHING! I should note here that I am an IT analyst. Finding a "sent" email is super easy to do. Because I never received an email, and based on the "click cancel in the email" instructions I figured I did not have an account. A few days later I was charged. I've contacted the Customer Services on numerous occasion. Though they've cancelled my membership, I have access until my annual membership ends. What's worst, Now that I've paid for this stupid thing, I"m still not receiving emails. I've sent screenshots of my results from my entire inbox that shows nothing was received. At this point, I believe I may now be blocked, they've stopped responding to my issue,and refuse to refund my money! At this point all I want is my money! No one wants to pay for a service that 1. they've tried to cancel, but unable to do so by no fault of their own, and.. 2. Not able to use the service because the company not holding up their end of the deal!. This is suppose to be a company that improves the intellect of an individual. Well.. what I've learned: This company has terrible customer services, and expect users to pay for unavailable service! Seriously, is it too much to ask for a refund for a service not being rendered?!