HFDReviews of gohfd.com

The service tech Melvin was very professional and good at his job he took care of my issue quickly and efficiently he was very polite and a good person to work with

The rep - Jonathan was pleasant to speak with. I needed to elicit the purpose a little clearer due to my newness as a client since only last night to acquire help from a legal team - retainer fee etc.

The lady i spoke to on the phone ( i think her name was Gisele) was very helpful and polite.

They are great for not giving any interest. They are concise and straight to the point when on calls. Their website is very straightforward and easy to maneuver.

I ended up having two finance agreements but was only able to see one of them online. Gilbert was very helpful in explaining to me what was going on with my account and in guiding me on how to view my other agreement.

Gabriella was very helpful but I still will have to call you back because some of the things that she tried to explain to me didn't make any sense to me concerning my balance. I still would like an introductory packet sent to my email and a copy of my loan agreement.

I’ve never had a problem with a system error until June 1st. The system charged my account twice for a payment, and to top it off, the payment was processed on the wrong day. This was an inconvenience, and I was a little upset that this error was made, I must admit after speaking with Alex Aguilar, I felt better about the situation. Alex was very polite and professional, he asked could he place me on a brief hold, he came back with an explanation, and a solution, he assured me that my money would be refunded to my account, Alex definitely made me feel better during my phone call, I wasn’t upset with him at all, just at the fact that my account was charged wrong, and that it will probably take days for it to be refunded to my account. Moving forward I would like my payment to be applied to my account manually, so this type of situation will not happen again, thank God that I am the type of person that checks my account activity often, or I may not have caught that mess up. I feel like an employee of the company who may monitor patient’s accounts should have caught that screw up, and should have contacted the patient. Thank you Alex for your caring attitude, and your professionalism, it goes far, and doesn’t go unnoticed.

Hi answered my question.