HFDReviews of gohfd.com

Oscar is the Role Model for Customer Service! I began the call very frustrated (with the product) and was a bit testy (apologies, again, Oscar!). He was able to de-escalate me very quickly by being kind, empathetic, and respectful. He worked with me to resolve my issues, and also walked me through the next steps. Oscar was unflappable and unwavering in his patience and professionalism the entire time. Oscar SHOULD be training people. I learned from him! -Kathy B

Anthony was very helpful and professional, I was able to solve my issue with his help and knowledge. He was also very nice and that’s a big plus for me.

The experience with Alex on the phone was GREAT. Very helpful and answered my questions within minutes. However, with the dental office here in Winter Haven, Florida is HORRIBLE! My daughter, Monique Chiaia is the patient. She has gone to the office 5 times to request balance owed, and a phone number where she could call to find out balance owed. Each time she was told and I quote, "We will have to look up phone and call you". To get an itemized statement is IMPOSSIBLE! There has been so many different excuses to find info. to contact the home office in California. Yesterday was the final excuse. Monique went to office again. She was told by the receptionist, the company name is abbreviated HFS in the computer, and unable to find name of company. Receptionist went to ask another staff member for information for company, and was told by that staff member she was with a patient, and she would have to look the number up. Once again Monique was told they would call her with requested info. NO CALL! Found out yesterday while talking to Alex, the office had an incorrect phone number for Monique. The irony when I researched under Healthcare Financial Services, I found your email. At that time, it took me 5 minutes to find your (877) 874-3877. At 6:12 P.M. (Florida Time), spoke with Alex. Like I said, within minutes Alex gave me the info requested. I honestly thought with all the laim excuses we were dealing with a scam company. I was on the verge of calling the appropriate authorities, had I not got satisfaction yesterday. If you review the account, it is on "auto pay" since 11/10/2023, so far HFS has been paid $2,917.74, with a $50.00 deposit at time of service.All I wanted to know the balance. Was unable to get an itemized statement from the Winter Haven, Florida office. Now for the dentist, HORRIBLE WORK! Although Monique had extensive work rebuilt bone in lower front and 7 extractions, she was in horrific pain, Dentist prescribed 800 mg. Ibuprofen. I watched my daughter cry for two days/nights. She went to hospital ER for help, being her dentist wouldn't. Finally, relief. The ER MD, was displeased with the way my daughter had been treated by your dentist on staff in Winter Haven, Florida. The finale of this nightmare, her lower denture doesn't fit. The Temporary was missing a tooth in the back, The Temporary is off center, so lopsided, the Temporary will not set down on her gums. She has never been able to use the Temporary. All she wanted was a denture, no implants. But as you can see, the payments made on time. Balance owed at this time (per Alex, conversation Ref #:6970958) is $403.48. HFS is being paid, I want to see Monique get the Dental work that HFS is being paid for. Respectfully, Georgia Chiaia

Excelente atención al cliente, resolvieron todas mis dudas y preguntas 😃 muchas gracias por la atención !

Muy buena la Atención de Cristian

Everytime I call everyone is friendly and they work with me

Keldrin was extremely professional and courteous, a true asset to your organization!! Thank you.

Muy atentos y muy rápido en el servicio