HFDReviews of gohfd.com

The company does not provide clear guidelines of what is owed and automatically sets a payment amount that leads you to paying interest but sells you on a limited interest free plan. There is lack of transparency to where you’re at with the interest free plan given the payment plan they set makes you pay interest. This company harms customers and seeks every penny. I asked for a full payoff and specifically said many times I have an upcoming payment that has interest that I want to get ahead of. The company inhibits people to payoff without interest. This is in violation. Update 5.6.26 Per the company’s below response of not being able to find my account is incorrect. Santiago and Leo told me incorrect amount of full payoff and unable to restrict my scheduled payment on 5/5/26 even though I called on 5/4/26 to ask to fully pay off my outstanding amount. Thus, I was required to pay interest on the scheduled 5/5/26 even though I was told I will not pay interest if I pay the full amount off. I called the line for billing questions twice and left messages twice, and no one retrieved my call. I had to press 1 to get to someone and the people I was connected with did not gave me correct information. This is a violation and lack of transparency forcing customers to pay interest without warning of the upcoming deadline of the interest free deadline coming up. This is unacceptable and harms customers.

HFD is a TOTAL SCAM. If I could leave them zero stars, I would! Their help line is completely useless and they charge random interest rates without alerting you to changes. I tried to pay a load in full, and the system would not let me. I finally got someone on the phone, who threw out several different dollar figures at me- none of which added up, and I was then transferred multiple times until someone could explain how I can pay in full. WEEKS later, I am receiving more emails that I somehow owe a small amount- which their customer service tells me to ignore? I asked to get that in writing to confirm I have zero remaining balance- and they denied it after attempting to talk me in circles. I am entirely and unwillingly on the hook and cannot get off! TOTAL SCAM

Just pay your amounts in full and don't do it! I did not have a great experience from the first moment i signed for this service. Their platform needs to be fixed as it is not clear on why there is an error when trying to pay. You will pay late fees because of that like I had to do. The customer's service attitude is not helpful as well.

This company is so dishonest and disorganized. They need to be investigated by someone, they'll tack illegal late fees charge you for them but when you get your receipt they only show what you owe. So I agreed to pay them and change my billing date paid everything and then they have the audacity to tell me I owe for the month of April when I literally switched my payment date. They literally go so we charged you for what you owed and they supposedly knocked the late fee. They repeated what I paid them and im like yes that doesn't match the amount I was charged. Oh unless like we agreed upon you changed my billing date. So it would make sense there still trying to say I owe them for this month literally even after the person working for them literally said out loud what I agreed to. Still trying to bill me again after tacking on illegal late fees that they won't even send you the receipt you paid them. Joke of a company! Yall are gonna get yours.

Total scam. Used them as a provider , they are holding over 30k, don’t answer phone calls , don’t reply to emails. WHILE WE PROVIDE SERVICES TO CLIENTS AND WE DID NOT GET PAID OR ANY ANSWERS FROM THOSE SCAMMERS Businesses owners BEWARE

I would give less than 1 star if i could. SCAM company! They agreed to take my checks as payment, and i sent my first check 2 weeks before due date. They drag their feet processing checks to make you incur $25 late fees. Told me after my "late" payment, " this is why we discourage checks" when in fact they did NOT discourage it. Says it takes 15, 30 sometimes 60 days to process a check. Garbage. They drag their feet processing checks, and hound you via text and email about your "due payment." I stopped my dental invisalign treatments after 13 weeks due to this lousy company-- which is disappointing since i only had 3 mths left. Interest is INSANE. Language barriers as representatives are not english speakers as their first language. Do not waste your time with this crappy, scamming company! I'd rather have teeth problems than deal with lying POS scammers. Beware of this company, do not finance with them or you WILL live to regret it, and be in debt paying double after Interest charges and bullshit late fees.

Not helpful with account information, payment portal.is poor doesnt reflect payment history accurately. There is little to none customer service.

I had HFD and paid them on time every month. I had a credit over $2960 with my dental office and they paid my account with HFD off in December I also made a payment in December so I overpaid. I contacted HFD in January they advised they could see my account and that it was paid and they would refund me what was overpaid. Unfortunately, they did not yet they have sent me an email saying I owe over $500 for past due payments. I contacted HFD again the representative stated you're right you overpaid us, I don't know why it says you have a balance. I'm supposed to be waiting on a supervisor to contact me to resolve the issue. Edited to add: I have called that number for a week and have been told "no supervisors are available we have expedited your account and they will be calling you within 24-48 hours" I have been told this for a week and still no call from a supervisor. Yet a call almost everyday from someone saying "you owe us money" this is very frustrating.