HFDHFD's mission is to give every patient a path to say yes to treatment through flexible, pay-over-time plans. As a leading provider of pay-as-you-go medical financing solutions, HFD empowers healthcare providers — from dentists and orthodontists to medspas and Invisalign providers — to offer affordable financing options that make care accessible to more people.Providers who partner with HFD benefit from industry-leading approval rates, faster payments, and low merchant fees — all designed to reduce financial friction and maximize case acceptance. With flexible financing programs built specifically for dental offices, orthodontist practices, and medical providers, HFD enables clinicians to focus on delivering exceptional care while HFD handles the financial experience.For patients, HFD delivers a better way to pay for care. Zero-down patient financing options, straightforward payment plans, and a seamless digital experience mean patients can move forward with the treatment they need — without delay or financial stress. Whether it's Invisalign patient financing, orthodontic treatment, or elective medical procedures, HFD's pay-as-you-go financing services remove cost as a barrier to saying yes.HFD is proud to be a preferred financing partner of Align Technology, offering dedicated Invisalign patient financing programs to help providers grow their practices. With healthcare provider financing solutions built for the modern practice, HFD delivers a superior patient financing experience that benefits everyone — providers, patients, and practices alike.
HFD (gohfd.com) has 772 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · Austin, Texas
Excellent
Investments & Wealth · The Woodlands, Texas
Excellent
Showing 35 reviews with 1 star · Clear filters
MC
This is absolutely atrocious platform and user experience. I keep having to call to manage my account. User options for managing their own account are slim to none. 0/10 experience.
Response from HFDJul 29, 2026
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns like yours seriously, but we’re unable to locate an account based on the information provided in this review.
Kristi B.
One star is a PUSH!!!! Absolutely a joke of a company!!! Does not honor any signed contract and will take more money than agreed upon which makes me think they are a fraudulent company. “Manager” doesn’t know anything about the application process which seems laughable to me. I will never deal with this shitshow of a “business” again.
Response from HFDJul 22, 2026
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns like yours seriously, For next steps regarding this issue, please reach out to our support team at 1-877-874-3877.
Cathy W.
This company doesn't follow laws that protect rights to file a grievance against the company for not allowing me to speak with a higher up individual pertaining to the my financing They are not giving me my refund and our refusing for me to file a grievance against the company his name was Joseph and he was acting in a legal manner as though this is what he does to protect the company from our grievance or whatever else I find this to be very distraught and very distasteful for a company to hide behind the blinds of abiding by the laws This is a terrible experience with this company which I never intend to have any dealings with again
Response from HFDJul 22, 2026
We’re truly sorry to hear about this experience. We only strive to provide a great experience for our customers.We’d like the opportunity to look into this further and address your concerns. Please give us a call at 1-877-874-3877 to better assist you.
Matan B.
I hope it will reach to all the small business owners who are considering using HFD as their finance provider for clients - If you considering it, DON’T, PERIOD. ABSOLUTELY SCAMMERS, THERE IS NO REAL CUSTOMER SERVICE TO SPEAK BESIDE TECH SUPPORT, THEY HOLDING FUNDS FROM SMALL BUSINESSES (ALREADY SPOKE WITH SEVERAL BUSINESSES IT HAPPENS TO THEM), FOR TRANSACTIONS CLIENT ARE PAYING FOR AND THEY DONT RELEASE THE FUNDS. THEY ARE TECH COMPANY THAT FUNDED BY A 3RD PARTY SO GOOD LUCK GETTING YOUR MONEY IF THEY HOLD YOUR PAYOUTS. DISGRACEFUL COMPANY AND I HOPE EVERY PERSON THAT READ IT WILL AVOID SIGNING UP WITH THEM.
Response from HFDJul 29, 2026
We're sorry to hear about your experience and understand how frustrating payment delays can be. We'd welcome the chance to look into this directly. Please contact us at [email protected] with your account details so our team can follow up.
בר ב.
Really poor company that stealing money from her providers , HFD decided to close my account without any notice and hold more then 42,000$ that they refused to pay me , never do any Business with them
Response from HFDJul 29, 2026
Thank you for sharing your concerns. We take matters like this seriously and want to make sure they're addressed properly. Since this involves specific account details, we'd like to look into it directly. Please reach out to our team at [email protected] so we can review your account and provide an update.
VIRGINIA B.
my password will not take after 8 or more months and I never get the email with the link on it to change the password. Your customer service dept was less than helpful
Response from HFDJun 2, 2026
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns like yours seriously, but we’re unable to locate an account based on the information provided in this review. Please contact our support team directly [email protected] with your full name, phone number, and email address so we can assist you.
Lori M.
horrible..no empathy and no resolution only to benefit the company. Filed a complaint with BBB only to find several others for same issue.
Response from HFDJun 2, 2026
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’d like the opportunity to look into this further and address your concerns regarding payment processing, fees, and communication.
Levi T.
I financed through them and have paid without delay every month since (it's on autopay connected directly to my bank). Something went wrong on their end and a payment didn't go through. I called. They told me it was resolved. It was not. I try to go on their website and it tells me my account is up to date and won't let me add my bank account (which was removed for some reason?). I've called my bank - nothing has changed on my end, but HFD keeps sending me late notices and telling me that they're sending it to collections. I called again. They said it was resolved. It was not. I'm still getting late notices. AND they're charging me late fees - so obviously they have access to my account (they claim they don't and that my banking information is wrong). I have in writing that I've contacted them several times trying to pay and they haven't helped me at all. Insanely unprofessional and embarrassingly disorganized for a company that deals with money.
Response from HFDJun 2, 2026
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We only strive to provide a great experience for our customers. We’d like the opportunity to look into this further and address your concerns regarding payment processing, fees, and communication. One of our supervisors will be reaching out via phone within the next 24 business hours to assist in resolving the payment method concerns and fees.