Rebecca M.
Not impressed so far but still hopeful
I found the ordering process to be very frustrating to the point that I was one more try away from giving up and looking elsewhere. My payment methods kept getting declined until finally I used an inactive card that was replaced months ago but still tied to my PayPal account and it actually went through. Prior to that, each time I tried a new payment method (multiple good standing Visa and Discover cards were attempted), I would have to fill in ALL the required fields again which are a lot (understandably). The entire process took well over an hour and my daughter chose the goggles she wanted within the first two minutes of being on the site so I thought it would go much faster. Hopefully the finished product is better than the order processing but I’m nervous now given my experience so far. I can say the customer service agent I spoke with at one point, while not able to solve my issue, was very kind and pleasant to interact with. She’s the reason for the 2nd star.




