GogglesNMoreReviews of gogglesnmore.com

Response from GogglesNMoreSep 6, 2016

We are very sorry to hear this. Please liaise with our customer support team regarding your request and let us know what the issue is so that we can see how best to assist you. Thank you for your attention. The GogglesNMore Team

Response from GogglesNMoreJun 13, 2016

Hi Jon, We apologize for the delay for reasons beyond our control, as your item is being delayed by Customs/postal services (posted within 24 hours of you placing your order - proof of shipment already supplied to you previously). Despite our best efforts, we are unable to track it down. As per our previous advise to you via email, we will be sending you a replacement shortly. Again, we are sorry this is taking longer than usual. Best regards, The GogglesNMore Team

Response from GogglesNMoreMar 23, 2016

Thank you for your feedback and sorry to hear the sunglasses didn't fit you. The sunglasses you have ordered belongs to our economy range of sunglasses that require prescription lenses to be fitted into a lens insert (as stated on our website), which sits behind the main sunglasses lenses so by necessity, the prescription lenses would have to be smaller than the main colored lenses themselves so they are hidden from view. If you wanted to have the prescription lenses fitted into the sunglasses frame itself, you may wish to consider the other sunglasses in our range. The bridge is adjustable to some extend but unfortunately it is impossible to have a frame that would fit everyone. If you wish return your sunglasses, please email us at [email protected] to arrange this. Our returns policy can be found here: http://www.gogglesnmore.com/returns-exchange-warranty-policies/ Thank you for your attention. Best regards, The GogglesNMore Team

Response from GogglesNMoreFeb 25, 2016

Jeff, First up, we apologize for the longer than usual wait caused by postal delays as indicated by delivery update on www.usps.com for your parcel. Your order of custom-made goggles insert was actually sent within 3 days of you placing your order (you should have received a notification email with your parcel's tracking number on February 2 (if not check your junk mail filter). Unfortunately, it appears your item is still being processed by USPS, most probably stemming from delays/disruptions caused by severe weather conditions earlier in the month. As per your online conversation with one of our customer service representatives, we are already in the process of making a replacement for you, which will be sent via express shipping at our expense. We are treating your parcel as "lost in transit, even though most likely it will turn up at some point from our experience. We also acknowledge there was a system generated error with the new/replacement order that we have placed for you but it has since been rectified. An email notification had been sent to you advising you of this with the new order number and corrected order details (please check your junk mail filter). Regarding location of shipments, FYI, we have stated that most goods are shipped out of our logistics center in Hong Kong in no uncertain terms on our shipping info page (http://www.gogglesnmore.com/shipping-info/). We have also stated upfront very conservative delivery lead-time estimates (most of the time custom-made items are delivered within 2 weeks or so after being posted) on our shipping info page/website specifically in case of postal delays like this (while rare they do happen on occasions). We appreciate that you are unhappy and frankly we too are very frustrated since the delay resulted from reasons outside of our control but we have already assured you previously that we are doing everything in our power to send you a replacement using the quickest method of shipment possible and rest assured we stick by our word. We trust you will receive your replacement very soon. Once again, we apologize for the delay and we thank you for your patience to date. Sincerely, The GogglesNMore Team

Response from GogglesNMoreFeb 11, 2016

Thank you for your feedback Daniel. The sunglasses you have ordered belongs to our economy range of sunglasses that require prescription lenses to be fitted into a lens insert (as stated on our website), which sits behind the main sunglasses lenses. We don't feel your comments regarding the quality of our Rx lenses are accurate, given we have provided you with lenses accurately made to the required prescription and as per what was advertised on our website (lenses fitted to lens inserts are out of necessity smaller than the main sunglasses lenses). If you wanted to have the prescription lenses fitted into the sunglasses frame itself, you should consider the other sunglasses in our range.

Response from GogglesNMoreJan 14, 2016

Hi Jack, Thank you for letting us know and we are sorry about the longer than usual wait. Your parcel (LK102860376HK - tracking via www.usps.com) was actually posted on December 24 and according to the latest USPS tracking update, it was delivered at 1:39pm on January 14 (today) so you will have goggles for your trip after all. Unfortunately, items (ordered) posted around Christmas can sometimes take a bit longer than normal due to high workload experienced by postal services around the world. However, according to USPS delivery tracking, delivery is still within our published delivery lead-time estimate, albeit towards the longer end in this instance. Once again, we apologize for the longer than usual wait for reasons beyond our control and we wish you all the best on your trip. Best regards, The GogglesNMore Team

Response from GogglesNMoreOct 22, 2015

Hi Dale, Thank you for your feedback and we apologize in advance for any inconvenience this may cause; rest assured we will help you resolve this matter ASAP. Could you please kindly email us a copy of your glasses prescription to [email protected] so that we can get to the bottom of this? Many thanks. The GogglesNMore Team