GoflexReviews of goflex.com

I contracted with Flex for a 2 part move, they arrived over an hour late, wrapped my 3000.00 inner spring mattress in a film, which caused permanent damage to the mattress. They charged me an additional 2 hours after refusing to complete the second portion of the move, literally leaving me stranded to find another mover at 4:45pm the day before New Years Eve, costing me an additional $600.00. When I logged into my email to submit the damage report and complaint, I discovered that Flex recalled every email communication that was sent to me. MY ADVICE IS TO BELIEVE THE NEGATIVE REVIEWS AND THE EGREGIOUS ACTS THAT THIS COMPANY DOES!!!!! I HAVE CONTACTED THE STATE ATTORNEY GENERALS OFFICE, AND EVERY OTHER REGULATORY AGENCY TO HOLD THEM ACCOUNTABLE!

Avoid at all costs—Unreliable, dishonest, and zero accountability. I strongly urge anyone considering Flex Moving and Storage to look elsewhere. My experience was a nightmare defined by a total lack of communication, property damage, and a deceptive claims process. The No-Show & Lack of Communication: After a phone confirmation, Flex simply failed to show up on my scheduled move date (Nov 2nd). They didn't call; they just didn't appear. I had to call over a dozen times before someone finally told me they had unilaterally "rescheduled" me. I was left in a packed house with no furniture, forced to spend my own money ($164+) on a U-Haul just to have beds to sleep on at the new house. Property Damage & Incompetence: When they finally arrived two days late, the service was reckless. They dropped a $4,000 refrigerator, causing significant damage, and snapped the leg off a kitchen chair. Despite their "Veteran discount" promises and professional front, they treated my belongings, time, and me with zero respect. The "Crickets" Claims Process: Filing a claim was like shouting into a void. For months, my inquiries were met with total silence ("crickets"). I eventually had to call from a different phone number just to get them to answer. They tried to hide behind Florida’s $0.60/lb law to avoid paying for the thousands of dollars in damage they caused. Dishonest Resolution: Even after the representative promised a small $380 settlement for the inconvenience and damage, they failed to pay it. It took a formal complaint to the Better Business Bureau and the Texas AG for them to finally send a measly $200, which they labeled an "oversight." Petty and deceitful: Flex demonstrated they were intentionally screening my calls. In the end, they only offered a tiny percentage of what they should have, and called it a good-faith attempt. One could only surmise their bottom line excludes integrity.

My daughter recently used Flex moving in Spring Hill Tennessee on a very short move to another location. Her king size sleep number bed frame was dropped and broke, Four month new washer was damaged along with other items. The supervisor arrived and began cursing at the workers and they cursed right back in front of my daughter and a 5 year old. They missed two dressers during all the yelling and then wanted to charge full price to go back. They were given videos and pictures of the damage and took 4 weeks to give a refund of $195.00 that does come close to damage the movers did. Michelangelo with claims was sent a written cost from sleep number of a cost of $399.48 to replace the broken section and he did not care. All the cursing in front of customers was extremely unprofessional and should not be tolerated.

Avoid using this company! There were SO many issues! 1. They did not honor the original quote - said original salesman made a mistake and was no longer with the company. Increased the transportation fee by $150! 2. Poor communication - was always "transferred" or had to leave a message and no one ever returned calls 3. Showed up late on day of move 4. Brought a trailer that was way too small & wouldn't accommodate all of my items. 5. One of the movers was brought in from a temp agency and had never moved furniture before. The two movers argued constantly. The temp agency mover left in the middle of the job. Remaining mover had to wait two hours for a new crew (with an additional needed trailer) to show up. He did nothing during this time, yet I was billed for two movers for two hours in which zero work was performed. 6. As they were unqualified, they couldn't figure out how to move a corner computer hutch down the staircase. They subsequently scratched the wood floors by scooting furniture without any type of blanket or protection. They put deep gouges in the wood floors, as well. Broke the top wooden step and damaged the sheet rock in multiple locations along the stairwell. 7. It cost $765 to repair all of the damages. Flex only reimbursed me $130 for the damages they caused! 8. Left a part to my bed frame in the driveway. Luckily, I saw it and loaded it in my personal vehicle. 9. Was quoted $981 but charged $1,481 PLUS the cost I incurred in damages. They claim to be the most affordable but not true in the end. Do yourself a favor and hire actual trained, professional movers even if it cost a little more!

I was overcharged and no resolution was offered. This was due to the sales person making my move seem much smaller and sent a very little vehicle and only 2 guys... I moved from state to state 2 months prior using another company and the fee was half of what FLEX wound up charging me--this was unethical and I have requested a refund but nothing has been credited back to either my debit or credit cards. This company is FRAUDULANT. ANNNNNND I have MORE to say--I'll follow up with the company about the lack of professionalism of the movers as well after I get my $$ back

If I could rate a zero, I would! Movers arrived and was very slow in starting work. They did not know how to dismantle the king bed, my husband had to intervene and assist. After 3.5 hours of moving, they informed us the king dresser was too heavy for them to move and that they did not bring the necessary tools to move safely. They left our dresser there, with no promise of moving at a later time. We had tenants moving in the next day and had to pay additional $270 to another team to get the dresser moved in time for the walk through. On 2 separate occasions, 2 of your movers were standing outside chit chatting while the other was upstairs assembling the queen size bed. I had to ask them to put the dining table together. We have been charged additional fees for the incompetence of your employees. This is UNACCEPTABLE! You have charged an additional $210 and the work was not even completed! I demand a refund of the $270.00 that we had to pay out of pocket AND the $210.00 that was additionally charged. This is outrageous! We will report this to the Better Business Bureau and blast you guys on ALL review platforms! What a sham of a company! You are not fit to be business! Twwwwwwwwwwwwwwwwwwww

• UNPREPARED and Inexperienced Movers. They arrived with 1 old Furniture Dolly. I supplied a foldable cart that carries 360 lbs. and 2 large moving carts on wheels. • UNWILLING MOVERS. Man 1 consistently stood against the truck scrolling on his phone. He appeared ‘sleepy,' often nodding off. I did not feel safe being alone in his presence. • Can’t be trusted with their quote. When we arrived at my new apartment (Apartment B) in THE SAME COMPLEX, one man left. I paid for 3 movers. • MAN1 threw a box labeled 'FRAGILE' into my cart. He laughed in my face when I firmly told him to be careful. Flex Movers sent an inexperienced, unwilling mover who damaged my furniture and treated my possessions with blatant disregard. • MAN1 brought my leather chair upstairs and dragged it along the concrete hall to the apartment door. My leather furniture is approximately 2 years old. I said ‘stop, you're scratching it!' He dropped the chair. He then tried to pick it up, only to drop and drag it again along the concrete hallway. • MAN1 broke the headboard and scratched several pieces from dragging it along the concrete. The bedroom furniture is less than one year old. • Both men left, leaving me to unwrap my furniture from the plastic. Flex Move does not fulfil what is promised based on the quote. I had to reassemble my bed, although this service was included in the quote. • Flex Movers Policy: "Under no circumstances shall Flex have any liability nor responsibility to reimburse you for any damages to any User Items that Flex has not individually and specifically inspected, packed, sealed, and photographed, including without limitation any items inside or in some way obscured by other items or packaging, such as User-packed items." After several written complaints, Flex Movers reimbursed me $180 '‘for the 3rd mover who left the job.’ Flex Movers does not pay for furniture/belongings that are damaged per their policy:

I gave Flex a good review until I plugged in my 75in TV, that they broke. I immediately reached out and they refused to pay for it. I think this company is a joke, please do not use them if you value your stuff.