³I recently moved with flex. I was quoted 4-5 hours with a detailed bill of lading for the job and 3 movers. Only 2 showed up with a trailer so small it took 2 trips and 7+ hours. Then there was a huge amount of damage which the company only wanted to compensate a minimum legal amount of $400 for $1000 or more in damage. Do not use this company.
Email sent again following up on comment
Response from GoflexJun 29, 2026
We appreciate you taking the time to share your feedback. This does not reflect our standards for precise logistics planning, accurate trailer sizing, or careful handling of your belongings.
Please send us an email to [email protected] with your Booking Confirmation Number in the subject line so we can look into this right now.
Best,
Flex Customer Support Team
TE
Tee
Easy to schedule
Easy to schedule and the agent even gave me a veteran discount. The movers were quick and professional.
Response from GoflexJun 26, 2026
Thank you for choosing Flex and for your service! We are glad our digital booking process made it easy to schedule your move and that our professional team delivered a quick, efficient experience. Providing transparent, value-focused solutions is what we do best, and we are thrilled we could take great care of you.
Flex Customer Support Team
RR
Reuben R.
my experience was great so far
my experience was great so far! the workers were personable and easy going. I had a lot of stuff to love out but everything was able to fit in a single trailer! they did most of the leg work packing everything and it made my life easier as all i had to do was direct the packing
Response from GoflexJun 26, 2026
Thank you for choosing Flex and sharing your great experience! We are glad our local team could handle the heavy lifting with our packing help, making sure your belongings were efficiently organized into a single trailer. Providing a smart, simple solution that makes your life easier is exactly what we aim for, and we wish you all the best in your new space!
Flex Customer Support Team
DR
Dalen R.
Update: damage to property and poor resolution
Update: I will keep this short and keep the below review in place. I’d like everyone here to know after a month (their team claims 7-10 business days resolution) they are offering a whopping $84 in resolution. After damage to the couch, walls, floor and treadmill. They will send you movers who can’t lift the items without your help, damage your property, then reimburse you next to nothing and cite all their “terms” and “policies”. Please do not ever hire this company, you are better off getting a couple friends and feeding them pizza. Save your money, save your time, save the stress, they don’t even realize when they’re wrong or how to right their wrongs and they are not interested in doing so.
My moving window was 8am-11:30am I requested they be there early, they showed up at 10:40 and stayed in the car another 7 mins. They dragged our furniture, scratched our floors, scraped paint off walls, damaged furniture and couldn’t actually lift and move most of our large furniture without asking me for help. I was refunded only $59 for my move… still waiting on the damage claims resolution. This is not what I expect when booking a moving service and this is definitely not the resolution I was hoping for. Flex needs to vet their movers and verify they are capable of actually lifting and moving furniture and have appropriate tools for doing so without damaging someone’s house.
Please avoid Flex Moving services, they will break your things, damage your house and not move all your things effectively while providing lackluster customer support.
Response from GoflexJun 25, 2026
We appreciate you sharing this feedback regarding your recent move. We are prioritizing a review of your move details immediately to ensure we look into the status of your claims and find a resolution that you feel good about. Please send us an email to [email protected] with your Booking Confirmation Number in the subject line so we can get this sorted out for you right away.
Best,
Flex Customer Support Team
KF
Kate F.
Moving
I was in a pinch, and Flex Moving helped make the process much less stressful. Scheduling was quick and easy, and the team was prompt, professional, and efficient. They handled everything smoothly and made moving day a great experience.
Response from GoflexJun 25, 2026
Thank you for choosing us for your last-minute booking! We are glad our team could provide prompt, efficient, and professional support to keep everything running smoothly and predictably on moving day. Providing clarity and a well-managed process is always our priority, and we appreciate you sharing your experience.
Best,
Flex Customer Support Team
JF
Jenifer F.
Move went smoothly
Move went smoothly. Both workers were great and it was their first day.
Response from GoflexJun 23, 2026
Thank you so much for sharing your experience with us. We are proud to hear our local moving team in your area did such a great job on their first day and ensured your move went smoothly. Our goal is always to provide a reliable, efficient experience, and we appreciate you choosing Flex for your transition.
Best,
Flex Customer Support Team
IA
Isaac A.
Great and hard working staff
Great and hard working staff, custormer servis is great. I like them
Response from GoflexJun 22, 2026
Thank you for sharing your experience with us! We are proud of our hard-working team and are glad our customer service met your expectations. Our goal is always to provide a reliable, high-quality experience from start to finish.
Best,
Flex Customer Support Team
L8
L88
Stuck with potheads
Ok no that’s it gonna work. The first mover got there at 9am the second mover did not show up until after 10. The first mover stated there should have been 3 movers and only 2 showed up late. My sister observed the second mover smoking marijuana in his car before he came to our door. They broke a lamp and blamed it on the wind. My sister had to go to Walmart to buy tools to get the washer hose off. your movers told us just to buy another one. Totally unprofessional and it’s NOT MY fault they ran over. It was a one bedroom apartment and because of your employee incompetence it took longer. I have been waiting for you to resolve this.
I will take further action if need be.
Response from GoflexJun 22, 2026
We are prioritizing a review of your move details immediately, as this experience does not reflect our standards for reliable, professional service. Our team is moving quickly to get to the bottom of what happened with your crew allocation and handling to ensure we make this right for you. Please send us an email to [email protected] with your Booking Confirmation Number in the subject line so we can look into these details right away.
Flex Customer Support Team