Established in 2010, FastPass has connected thousands of passengers to a huge quantity of professionals, licensed and insured drivers. We offer a plataforma online to book your transfer services at the lowest and most competitive rates in the market, combining 24/7 customer service with real-time control and management. Our rates cover all taxes, fees, tolls and gratuities. Everything can be done at the time of the booking and through the website quickly and safely.
Gofastpass (gofastpass.com) has 704 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gofastpass.com
Website
gofastpass.com
Category
Taxis & Public Transport
Location
Orlando, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 64% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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So they had said I would be picked up at baggage claim my name would be on a tag and a person would help me get my luggage to the car. Sounds great right nope that’s not what happened. Received several texts. Tell me when you get your baggage I’m out front, best part is I had to keep texting to see where my person was. It’s just a normal Uber who couldn’t even help me lift my suitcase . She was a nice lady but I over paid for it what I thought was a car rental Taxi nope just an over paid Uber contacted the company And they said they couldn’t help me
JR
Jody R.
Not Stress free and Not Reliable
I arranged for the driver to meet us at Port Canaveral at 7am on Sunday April 14. The driver text me at 6:32am asking me when we would be ready. I assumed he was at the Port waiting for us to disembark. At 6:44am, I messaged him and said we were ready. He told me that he would be there at 7:19am. He arrived at 7:25am. I had arranged this transportation as we had an early flight and I did not want to be late or rushed.
Then when he arrived, the Port Authority started to question him whether he had the correct documentation to be providing this service. He could not discuss this issue with them and the Port Authority was not going to let him take us from the Port. I spoke up and explained that I had arranged through Fast Pass but they were not familiar with your services. They eventually let us leave, but setting us back even further getting to the airport. I contacted your company because I wanted a reliable service that would have no issues and this is not what I received. I am very disappointed with the entire experience.
Response from GofastpassApr 19, 2024
Dear customer,
We are sorry that you had a bad experience with us! We work daily to ensure that our customers have the best experience possible, but we know that inevitably we may not meet expectations. In any case, we evaluated your reservation record and identified that the driver arrived at the location at the scheduled time, as indicated by GPS Tracking, however the port authority carried out the inspection procedure, which caused a delay in your departure from the Port. Despite the delay in your departure from the Port, we identified that your arrival time at Orlando International Airport was not impacted, avoiding any other problems when boarding the flight. Thank you for using FastPass and we have emailed you a discount offer for your next service with us.
JO
Joseph
Great website poor chat help
When I booked the reservations I received a receipt, there are no details for the 4 reservations. I went on the website chat and ask for a confirmation with details (date time to and from.) I was told I would get it soon. This was the response on Monday, Tuesday and Wednesday. It is now Friday and no confirmation. The first pickup is tomorrow. This is really making me uncomfortable with your company
AH
Abu H.
They we’re 45 minutes late and when We…
They we’re 45 minutes late and when We called up and asked where they we’re, they hanged up on us. Dont ever use these
Response from GofastpassMay 12, 2023
Hello, sorry but it seems that you confused the company providing the service. We do not have in our records any interaction or service provided on your behalf. Our company offers services only at Airports in the United States of America. We have already opened a call for attention from the TrustPilot support team, as we believe that some company is directing users to make bad reviews of our company in the wrong way.
SP
Stéphane E.
Beware it’s not a private taxi but a…
Beware it’s not a private taxi but a bus with several stops before going to Mykonos Airport.
Poor bus conditions with bad A/C.
52€ the transfer it’s not a fair price !!! Don’t use it, take a taxi
Response from GofastpassMay 12, 2023
Hello, sorry but it seems that you confused the company providing the service. We do not offer services at Mykonos Airport. Our company offers services only at Airports in the United States of America. We have already opened a call for attention from the TrustPilot support team, as we believe that some company is directing users to make bad reviews of our company in the wrong way.
AG
Alejandra G.
Mi experiencia con este servicio fue …
Mi experiencia con este servicio fue pésima... ya que nunca llegaron a buscarme al aeropuerto, me sentí estafada por está empresa... no me quisieron a ser el reembolso del servicio que pague y no ocupe, y para que ellos me vinieran a buscar al hotel y llevarme al aeropuerto me exigieron calificarlos con 5 estrellas, lo que yo ise para no perder mi plata y tampoco me isieron el traslado... así que mi experiencia con está empresa fue de una pésima elección, pague un servicio que no cumplió con lo prometido.
Así que por mi parte me siento ESTAFADA POR ESTÁ EMPRESA ...
Atte.
Alejandra Guzmán
Response from GofastpassJul 26, 2017
Estimada Alejandra, buena tarde.
Como ya se ha indicado anteriormente por correo electrónico a la señora, no se le concedería el reembolso porque hicimos todo lo que estaba en nuestro alcance para localizarla en el aeropuerto y en ningún momento la señora intentó ponerse en contacto con nosotros.
Hemos hecho todo el procedimiento estándar, el conductor estaba en el desembarque a las 14:00, monitoreó su vuelo que aterrizó a las 14:17 y permaneció en el lugar hasta las 16:30. Tiempo mayor que el descrito en nuestra política de uso.
También le informamos que después de finalizar la compra en nuestro sitio usted recibió un voucher que en él fue descrito: "Si no encuentra al conductor en el local, por favor llame al Soporte al Cliente +55 11 2892 8708." Y aún así, en ningún momento la señora entró en contacto con nosotros.
En caso de que usted nos llamara o atendió nuestras llamadas, contestó nuestros e-mails o incluso los mensajes que enviamos por whatssap, habríamos realizado el encuentro entre la señora y el conductor, y nada de eso habría ocurrido.
Al principio el reembolso no fue concedido, pues se hizo todo lo que deberíamos hacer y también tuvimos los gastos con el conductor, combustible y estacionamiento del aeropuerto.
Sin embargo, usted pidió que nos llevara a cabo su traslado. Como no tenemos la intención de perjudicar a nuestros clientes y queríamos que usted tuviera una buena impresión de nuestros servicios, realizamos su retorno, sin ningún tipo de costo adicional y aún así parece que usted no se ha satisfecha.
Me gustaría resaltar que en ningún momento la señora se puso en contacto con nosotros por e-mail o teléfono, si usted hubiera entrado en contacto con nosotros y aún así ocurrió alguna falla, su dinero habría sido devuelto.
En todo caso pedimos disculpas por cualquier malentendido pero hicimos todo lo que estaba en nuestro alcance.
