GofastpassReviews of gofastpass.com

Response from GofastpassSep 10, 2024

Ashley, thank you for sharing your experience with us! Our driver informed us in the system report that he had to go around the airport again because he had not found you in time and could not stay in the parking lot for a long time. Therefore, the delay you reported is due to the fact that the driver had to go around the airport again to find you. We have in our records that your boarding was at 3:50 pm, which, based on our service history, considering the time for baggage claim and departure of the aircraft, was within a reasonable expectation. In any case, we appreciate your feedback, as it helps us maintain the quality of the services we provide.

Response from GofastpassMar 4, 2024

Dear customer, We are sorry that you had an experience that was less than you expected. We investigated internally with our team and a vehicle change was indeed carried out (upgrade at no additional cost), but we were not informed in time about the change, as it was carried out minutes before boarding the vehicle (in an emergency). We reinforce our guidance to our employees (drivers) so that they always identify themselves to passengers / customers in a clear and polite way. We apologize for any difficulties you may have had in your collection and would like to emphasize that we are at your disposal to offer you a reward for your new reservation with us. If you need any additional help, please contact us by e-mail: [email protected]. Although the aforementioned occurrence, we identified through our GPS system and application that your boarding and disembarking was 100% complete. Best Regards, Quality Customer Service - GoFastPass.com

Response from GofastpassMar 4, 2020

We are sorry for your bad experience with us, but as answered by email, our driver was at the airport on the exact date and time as scheduled by you on our website. The problem was that you chose / scheduled your arrival on the wrong date and we cannot assume errors of dates chosen by customers, since your flight is daily and we can hardly know if your chosen date was wrong. As already informed, we had costs to direct our driver to the airport and therefore we do not make refunds in these cases. It is important to mention that we also made contact with the customer when we did not identify the meeting at the airport, it was there that we were informed by the customer that there was an error in filling in the date of his reservation (caused by the customer himself when he finalized the purchase on the website). Although there are no mistakes made by the company, we offer a 20% discount on your next purchase.