GofastpassReviews of gofastpass.com

Response from GofastpassDec 11, 2025

Official Response to Customer Review – Reservation #3179095 Dear Linda, We appreciate your feedback, and while we understand your frustration, we must respectfully correct several inaccuracies presented in your updated review regarding your reservation on November 29, 2025. 1. Service Cost Was Misrepresented You claimed to have paid $258 for the service, but the actual total charged was $108.07 USD, including all taxes and fees. No additional charges were billed, and all transactions were handled through our secure online platform. Quoting an inflated amount misleads others and distorts the truth. 2. Driver Arrived On Time Your scheduled pickup was at 7:20 AM from Port Canaveral. At 6:52 AM, our driver, Paulo Vianna, texted you with an ETA of 20 minutes, meaning he would arrive at 7:12 AM — 8 minutes early. This is confirmed via our GPS and message records. There was no delay and no breach of service. 3. Departure Before Scheduled Pickup At 6:46 AM, you emailed us saying you had secured alternate transport and would not wait. This was before the agreed pickup time. Our driver arrived on site, did not find the passengers, and per policy, the reservation was marked as a No Show. No contact was made with our 24/7 dispatch center, which is the correct procedure if issues arise. 4. ETA Was Misunderstood, Not Silence Your claim of “dead silence” is inaccurate. The driver communicated clearly via WhatsApp and maintained contact. Saying “ETA 20 minutes” is not an indication of delay — it’s a standard practice to provide real-time location estimates. The driver did not fail to communicate; rather, the message was misunderstood. 5. Accusations Against Driver Are Unfounded Stating that our driver tried to “hustle” or “keep the fare” is not only untrue but unfair. No cash was handled by the driver. He was assigned solely to your ride and acted professionally throughout. All rides are digitally logged and GPS-tracked. 6. Effort to Resolve With Goodwill Despite no failure on our part, we still offered a 5% courtesy discount in good faith — which you declined. Your response was to escalate to public platforms with further exaggerated claims. 7. Our Record Speaks for Itself GoFastPass serves thousands of clients monthly and holds 4.8+ star ratings consistently across all platforms. Our team works hard to deliver reliable and timely service — especially during high-volume travel periods like holidays. ⸻ ✅ In Summary: • The service cost was $108.07, not $258. • The driver arrived 8 minutes early. • You chose to leave before the scheduled pickup. • All communication was documented and clear. • No contact was made with our 24/7 support prior to your departure. • We offered a goodwill discount despite not being at fault. We respect every client, but we also have a duty to protect our team and company reputation when misinformation is shared. Future customers deserve to see the full picture. Sincerely, Customer Relations Team

Response from GofastpassDec 11, 2025

Dear Amye, We sincerely regret that our previous response did not provide the clarity or reassurance you expected, and we are genuinely sorry that your recent experience left you feeling disappointed — especially after multiple successful services with FastPass in the past. We’ve reviewed the full timeline once again, including GPS records, driver communication, and internal dispatch logs, in order to understand your feedback fully and respond with transparency. 📍 Clarifying the Pickup Situation Your reservation was scheduled for 4:00 AM at a well-known hotel in Orlando. According to our records: • The driver arrived at the general property location on time, but mistakenly entered an adjacent gated area on the hotel premises. • This was not due to lateness, but to an error in GPS guidance, which routed the vehicle toward a service entrance not clearly designated for guest pickup. • Once on the restricted part of the property, the driver attempted to correct course, and contact was initiated between both parties. • With the help of your husband and hotel staff, the vehicle was redirected to the proper pickup point, and the transfer was completed successfully. • The driver acknowledged the confusion and apologized at drop-off. 🔄 About Communication We understand that early-morning transfers come with tight timelines and that every minute matters when planning airport logistics. While we strive for perfection in every transfer, occasional GPS issues can happen, and in this case, the misrouting created a delay in visibility — for which we do apologize. That said, our internal records indicate both parties were in communication, and no intentional avoidance or lack of responsibility occurred. 💲 Regarding Gratuity We acknowledge your request for the refund of the $15.84 gratuity. As you correctly mentioned, this request was sent via email to our team, and we are processing the full refund of that gratuity as a gesture of goodwill and in recognition of the inconvenience caused. While gratuities are automatically added to ensure driver compensation, we always honor refund requests when the service experience does not meet expectations — and we appreciate you bringing this to our attention directly. 🧾 Reputation & Service History We value honesty — not only in our customer service but also in how we treat feedback. While you are, of course, entitled to share your experience, we must respectfully state that calling the driver’s version “a big fat lie” is unnecessary and inconsistent with how we have successfully handled your previous services. Over multiple rides, your trust has meant a lot to us. It’s disheartening that a single misstep — which was actively corrected and apologized for — has now resulted in the loss of another review star, especially when the transfer was still completed safely, you arrived at the airport without missing your flight, and the issue stemmed from a momentary routing error, not negligence. ⸻ ✅ In Summary: • The driver was on property at the correct time, but GPS guided him to a side area. • Communication was established and the error corrected with the help of your husband and staff. • The ride was completed safely and on time. • The gratuity refund is being processed as a courtesy and apology. • Your past services were delivered with success, punctuality, and care — as you yourself have acknowledged. We are not perfect, but we take pride in taking responsibility when things go off course, and we’re saddened that our efforts to clarify and resolve were perceived as dismissive. That was never our intent. We remain at your service, and we sincerely hope to have the opportunity to restore your trust in the future. Warm regards, Customer Relations Team

Response from GofastpassOct 28, 2025

Dear Desirae Metcalfe, We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify some important details regarding your reservation. Our customer support operates 24/7, including weekends and holidays, through phone, email, and live chat. We found no record of any contact attempt through these official channels. According to our system, your request to modify the pickup time was made less than one hour before the scheduled service. As stated in our terms and conditions, any changes must be requested at least 24 hours in advance to ensure we can adjust our logistics and schedules appropriately. Even so, our team made every effort to accommodate your last-minute request. We managed to confirm with your assigned driver that he could arrive approximately 15 minutes earlier than originally scheduled. Unfortunately, you chose not to wait and arranged an alternative transportation service, resulting in a no-show under our policy. It’s also important to note that your arrival transfer was completed successfully and without any issues, which demonstrates our team’s commitment to providing reliable service. Regarding the pickup address, our records confirm that the information entered in our system matches exactly what was submitted during your online booking. We take all feedback seriously, but we also value transparency and fairness. Our company followed all procedures correctly and acted in good faith to assist you within the limits of what was operationally possible. Sincerely, GoFastPass