Gofastpass Reviews | Read Customer Reviews of gofastpass.com

Gofastpass Reviews | Read Customer Reviews of gofastpass.com

Gofastpass reviews

Showing 28 reviews with 4 stars · Clear filters

Kevin H.
Dec 31, 2025
Communication
Our travel home was delayed 4 hours with Jet Blue and the only issue I had with "fastpass" was getting someone to return my calls or emails. It wasn't until we landed in Orlando that I received an email about our Driver/Bruno. Another 20 minute delay waiting to get picked up. Bruno was excellent! Realizing our trip was less then stellar...he quickly loaded our bags and got us on our way.
Response from GofastpassJan 1, 2026
Thank you for your 4-star review. ⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
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Susan T.
Dec 1, 2025
There was a little miscommunication…
There was a little miscommunication about where to meet at the airport. We had a little difficulty finding the house, because the driver had the wrong house number in GPS. I was going to my son's house and was not real familiar with the area. However, we arrived safely. Also, I do not like the fact that I am charged a gratuity and still have to tip the driver. The driver should get the gratuity that your company automatically charges the customer.
Response from GofastpassDec 21, 2025
Thank you for your 4-star review. ⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
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Michael
Nov 22, 2025
Driver was late 30 minutes
Driver was late 30 minutes, fortunately we built in a cushion so it was not a problem. Otherwise this was a great service
Response from GofastpassDec 21, 2025
Thank you so much for your 4-star review! ⭐⭐⭐⭐ We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!
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customer
Oct 7, 2025
Driver was very punctual and super nice
Driver was very punctual and super nice
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CNM
Jun 2, 2025
Good email info, but despite invoice that shows includes tips, drivers still expect a tip!
Good email info plus confirmation details. For both rides, drivers arrived at time booked and provided good service. BUT, the invoice(bid) I received showed included gratuity , however, texts to confirm pick up, a reminder was added that "tips appreciated." I called & was assured my payment was paid 'in full.' However, drivers ARE expecting tips at destination.
Response from GofastpassJun 18, 2025
Thank you for sharing your feedback. We’re truly glad to hear that both transfers went smoothly and that our drivers provided punctual and quality service. We would also like to clarify that all of our prices include gratuity and all associated fees — there are no hidden charges. While additional tipping is entirely optional and can be done at the client’s discretion, we do not encourage our drivers or team members to solicit or expect any extra tips. We sincerely apologize if you felt otherwise during your experience. This is not in line with our standards, and we will be addressing this internally to ensure it doesn’t happen again. Should you have any further questions or need assistance, we’re always here to help. Warm regards, Customer Relations Team GoFastPass
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customer Jennie M.
Apr 2, 2025
Filipe Carloto gave us a ride from the…
Filipe Carloto gave us a ride from the airport to hotel and he gave us good info about the airport on our way home. We would have missed our plane had we not changed our tickets like he suggested. He was friendly, courteous, helpful and we're glad he was our ride for another trip back to the airport! Our 2nd ride driver ghosted us and another driver came 10 mins late so we will use Fast Pass again.
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Ronald B.
Feb 8, 2025
Good drivers. Not a bunch of speed demons. Thursday?
Driver was very courteous and safe.
Response from GofastpassMar 18, 2025
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that our service exceeded your expectations. Our team takes great pride in ensuring a smooth and comfortable journey for our customers, so it's means a lot to us. It was truly a pleasure serving you, and we appreciate your recommendation. We look forward to welcoming you again in the future!
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customer le B.
Jan 8, 2025
Orlando Pickup Not For Faint of Heart
Orlando pickup difficult for driver and causes confusion because driver suggested pick up area not allowed by airport. After driver told to return to authorized Terminal C pickup area, waiting for driver to arrive is difficult since driver has difficult finding passenger in crowd and cannot park as security keeps cars moving. It’s a mess.
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