Digit InsuranceReviews of godigit.com

How Digit Thinks It Is: We Are The Best Insurance Company Ever With a 5 Star Trustpilot Rating How It Actually Is: Dude I Hate This S###

I am filing this complaint against Digit Insurance regarding the unfair settlement of my motor insurance claim. My vehicle met with an accident, and multiple parts were damaged in the same incident. During the survey, only the following repairs were initially approved: Hood Repair Front Bumper Replacement Left Fender Replacement Left Headlight Replacement The following damaged parts were initially rejected without proper technical justification: Front Grille Chrome Garnish Left Side Running Board Left Side Lower Cladding Left Rear Door (damaged in the same accident) I submitted photographs and explained that all these damages occurred in the same accident. Despite this, Digit Insurance denied these parts, stating that they did not correlate with the cause of loss, without providing any detailed inspection report or technical evidence. It is important to highlight that the Front Grille Chrome Garnish was also initially rejected. However, it was later approved by Digit Insurance. I did not submit any new evidence, photographs, documents, or additional information after the initial rejection. This raises a serious question: on what basis was this part approved later if there was no new evidence? If the initial inspection was accurate, the decision should not have changed. If the part was genuinely damaged in the accident, it should have been approved during the very first inspection. This clearly indicates that the initial inspection was inaccurate or incomplete. This also raises serious concerns about the inspection process. If such an obvious damaged part was missed during the first inspection and approved only later, how can I trust that the remaining rejected parts were assessed correctly? As a policyholder, I should not have to repeatedly challenge the inspection process just to get accident-related damages recognized. I also raised a grievance with the company. They responded publicly on LinkedIn stating that they would contact me shortly, but no one contacted me thereafter. This reflects poor customer service and a lack of commitment to resolving customer grievances. I request the National Consumer Helpline to intervene and direct the insurer to conduct a complete and impartial reassessment of my vehicle, include all accident-related damages, and provide a fair and reasoned claim settlement. If this matter is still not resolved fairly, I intend to pursue all available legal remedies and continue sharing my personal experience on public platforms so that other consumers can make informed decisions before purchasing insurance from Digit Insurance. I have supporting photographs, claim documents, emails, and other relevant records related to this matter. The vehicle collided with a concrete traffic divider (traffic island/channelizer) installed in the middle of the road. The impact occurred on the front-left side of the vehicle, causing damage to the front bumper, left fender, left headlight, front grille chrome garnish, left running board, lower side cladding, and left rear door. please check uploaded photos Clamin No: 202600791503 Policy Number: D239366100

This company try first for no claim with any illogical/unexpected reason (Car insurance)

Poor service, they don't respond to road side assistance when needed just waste time by putting call on hold , very unprofessional and unreliable

Extremely poor experience with Go Digit Insurance. They advertise low premiums and hassle-free claims, but when it comes to actual claim settlement, they approve only partial claims even for genuine damages covered under a fully valid policy. In my case, important damaged parts were rejected on vague and unreasonable grounds without proper justification. The survey process appears designed to reduce payouts rather than support customers. The entire experience has been frustrating, non-transparent, and disappointing. Customers should be very careful before taking a policy from Go Digit. Low premium means nothing if claims are unfairly rejected when you actually need support.

Can't even remove an email address from their systems. They got my email address by mistake and I've spent 2 months trying to convince them to stop sending me some strangers policy information. Edit: asking for more private information when I'm STILL trying to get you to delete my email address several months later is certainly a choice, but it's not one that'll make people trust you

WORST INSURANCE COMPANY, I SUGGEST DONT BY DIGIT INSURANCE

On 22/12/2025, my father was informed by the treating doctors that he had significant cardiac blockages and would require bypass surgery. He was admitted to Bethany Hospital, Thane, on 22/12/2025 for an angiography procedure. Based on the doctors’ advice, he was later admitted to Jupiter Hospital on 02/01/2026, where the bypass surgery was successfully performed. I had raised insurance claims amounting to INR 43,300 on 26/12/2025 for the angiography and related medical tests. However, the claim was rejected on the grounds of non-disclosure of a prior history of Cervical Spondylosis and an enlarged prostate—conditions that are entirely unrelated to my father’s cardiac issue. Subsequently, as I needed to raise a reimbursement claim of INR 5,74,000 for my father’s bypass surgery, I requested Digit to update the pre-existing disease (PED) details in the policy. I provided all the information requested for updating the PED in good faith. However, immediately after I asked them to initiate the reimbursement claim for the bypass surgery, the claim was rejected and my policy was cancelled altogether. I placed my trust in Digit during a critical medical emergency, and instead, my family was subjected to immense mental stress and uncertainty at an already difficult time. Digit insurance is extremely unethical towards its customers and will find a way to not pay the claim settlement when its due.