This is the worst company ever. The surveyor Shekhar bhati is the most unprofessional member of this goon commete. When I raised the complaint then they hung my issue now for more than 20 days. Still no resolution. Founders too are as useless as others. Never go for any services with them.
Response from Digit InsuranceOct 18, 2026
Hi Himanshu, we never want you to feel this way. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.
PK
Pavan K.
Waste company and do not ever by…
Waste company and do not ever by insurance from godigit .
One nonsense waste fellow ,unprofessional is there Mr Amritraju surveyor he behaves like goonda and rowdy and he don’t even gives the information to customers and acts like uska baap ka company hei godigit
Response from Digit InsuranceOct 17, 2026
We’re sorry to hear this and regret the impression created. We’re committed to resolving this and improving your experience. Please share your contact or policy details via forms.gle/2SpSEwhR17ckNhZS8, so we can assist you further.
AY
Anmol Y.
Severe Deficiency of Service & Unsettled Claim Balance by Go Digit General Insurance of Service &…
Severe Deficiency of Service & Unsettled Claim Balance by Go Digit General Insurance
I am writing this review to highlight the mental harassment and absolute lack of accountability by Go Digit Insurance regarding my vehicle insurance claim.
The insurance policy and vehicle registration are under the name Vaishali for our Honda Activa 6G (Registration No: UP45AM8480). Following an accident on 8th September, a preliminary Vehicle Repair Order (VRO) was assessed. On 24th September 2026, the company processed an approval/initial transaction, but they are now wrongfully withholding the remaining balance payment of the claim.
The final tax invoice (Invoice Value: ₹3343) from Saurabh Autosales Pvt. Ltd. has been ready and updated since 29th September, yet Digit Insurance refuses to give a proper, definitive reply or clear the outstanding dues. No one from their escalation or grievance department is taking responsibility.
Case Reference Details:
• Insured Name: Vaishali
• Policy Number: D228371391
• Claim Number: 202601190244
Charging premiums instantly but failing to clear legitimate claim balances post-repair is a textbook example of corporate negligence. If my balance payment is not released immediately, formal complaints with concrete bank transfer proofs and email trails will be actively pursued with the National Consumer Helpline (NCH) and IRDAI.
Avoid this company at all costs!
Response from Digit InsuranceOct 13, 2026
Hi Anmol, we understand how important it is to receive your vehicle in complete condition. We've reviewed the claim and confirmed that the repair work has been completed. The delivery order was issued based on the final repair invoice shared by the workshop. As the invoice did not include any charges for logo installation or reinstallation, and since the vehicle logo is considered a reusable component, it was not approved for replacement under the claim. In this case, we'd request you to please connect with the repairer directly for the logo fixation, and they should be able to assist you further. If you need any additional support, simply reply to the same email thread or drop us a "Hi" on WhatsApp at 7026061234.
AR
Abhishek R.
Absolute Scam
Absolute Scam, Replaced my EV insurance with excuses
Total waste of money. I bought their insurance expecting full coverage for my electric vehicle, including the crucial components, but when it came to approving the claim, Go Digit flat out refused. They happily collect heavy premiums online but hide behind endless loop-holes and silly clauses to deny EV/EUC coverage. Their customer care is completely useless and just plays the blame game between teams. Save your hard-earned money and buy from a company that actually honors its policies instead of cheating EV owners. Avoid Go Digit at all costs don't buy there insurance in future.
Response from Digit InsuranceOct 8, 2026
Hi Abhishek, we understand this has been a concerning experience for you. After carefully reviewing the claim once again, our assessment remains unchanged. All accident-related damages identified during the inspection were duly considered in the claim assessment. However, we were unable to establish a connection between the reported accident and the ECM replacement, as the part showed no signs of impact damage and no supporting evidence was available to link its replacement to the reported loss. If you'd like to escalate the matter further, you may contact the Council for Insurance Ombudsmen through CIO Insurance Ombudsman. If you need any assistance, simply reply to the same email thread or send us a "Hi" on WhatsApp at 7026061234.
VV
vicky V.
Rear-end hit, zero-dep and engine cover — yet Go Digit kept calling it "total loss"
On 30 December 2025 my car was hit from behind. My Go Digit policy had zero-depreciation and an Engine & Gearbox Protect cover — I had paid extra for both. The surveyor found the damage consistent with the rear impact, and his report of 21 January 2026 assessed the repairs at about Rs 1.98 lakh, roughly 55% of the insured value. Under the policy, a car is a total loss only above 75%.
On 29 January the insurer wrote that the repair order would be confirmed that day. It never came. On 4 February I was told my car was "under salvage auction". I had not agreed and objected in writing the same day.
On 20 February a repair order came, with payment capped at Rs 1.5 lakh. I asked three times in writing how the Rs 1.5 lakh was calculated. No answer. Instead, on 1 March the repair order was withdrawn and the claim moved to "total loss" — the reason given was that I had demanded the "full repair cost". None of my emails says that; I had only asked for the calculation.
On 5 March a letter said that, as per the surveyor's report, the liability was above 75%. That letter even carried the wrong vehicle number. In all, the insurer proposed total loss five times in writing, without ever sharing a document showing the loss was above 75%. I asked for the survey report again and again, including through an IRDAI complaint. It was never given to me. When I finally saw it in May — not from the insurer — it had no total-loss finding at all.
In May the claim was closed as "No Claim" for want of a repair invoice, after the insurer itself had withdrawn the repair order. I had to go to the Insurance Ombudsman. After the award, I was paid on 30 September 2026, nine months after the accident, without any interest.
My car is still unrepaired. My grievance is with the company's GRO; the replies so far do not answer the points raised.
Advice to every policyholder: keep everything in writing, ask for the survey report and the calculation in writing, and never agree to anything only on a call.
Response from Digit InsuranceOct 6, 2026
Hi Vicky, we are looking into your matter and our team will get back to you with an update on the same.
PK
Pavan Kumar R.
Worst service and they are fraudsters…
Worst service and they are fraudsters no update after raising claim and they are least bothered to respond also please guys don’t purchase any insurance as at the time of claim they don’t even respond
9741358655
Response from Digit InsuranceOct 5, 2026
We understand you’re still following up on this. Just to confirm, the case has been thoroughly reviewed and closed with the final update already shared. If you need any assistance, simply reply to the same email thread or send us a "Hi" on WhatsApp at 7026061234.
AS
ASM
Go digit corporate insurance is a fraud company
Go digit corporate insurance is a fraud.. Just because your corporate company has taken it we have a compulsion to use their half service.. They will cover only half of amount and cap your surgery as per their choice.. I have done my fathers surgery with them and they have a caping to that surgery and around 60% payment is done by me.. hospital just charge you considering insurance rates and insurance company just cap the surgery as per their choices and we pay 60% amount.. As I see company has just gave me bill benefit as my premium is crossing the amount they paid me.. I see “ZERO” benefit of this insurance which my corporate has just forced on me…… worst of worst experience ever..
Response from Digit InsuranceOct 4, 2026
Hi, we regret the trouble it has caused you. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.
VR
Vivek R.
How digit cheats you
How digit cheats you
Digit will approve only part claim citing silly reasons with absolutely no grievance redressal mechanism. Customer care will say talk to claims team, claims team surveyor will not hear you, grievance team will just send the same letter back to you.
Read the letter for yourself!
Greetings from Digit! Trust this letter of ours finds you well and safe.
We are writing to you with reference to your vehicle claim reported to us on 09-Sep-2026 for damages that
occurred on 07-Sep-2026 and surveyed on 10-09-2026.
Following our inspection and basis the information available, the following damages correlate with the cause
of loss and have been approved. VRO for the approval has already been shared with the repairer
RH QUATER PANEL
However, based on the present facts known to us, the below mentioned Part(s)/Panel(s) do not correlate
with the cause of loss and hence have not been considered for admissibility.
RH FRONT DOOR , RH FENDER , RH FENDER CLADDING , RH REAR DOOR
We seek your help in understanding the cause of loss in detail for the above disallowed Part(s)/Panel(s). Till
then, we are constrained to reserve our rights on admissibility of the listed disallowed Part(s)/Panel(s).
Response from Digit InsuranceSep 19, 2026
Hi Vivek, we regret the trouble it has caused you. Please share your policy or contact number via forms.gle/2SpSEwhR17ckNhZS8, so we can check and assist you further. Your experience matters to us.