Rochelle S.
Curb NYC experience
Signed up in NYC booked a ride at the agreed price. Prepaid on my credit card.Driver did not use directional app turned down a closed for construction street . Charged double the agreed upon amount for unexpected traffic. He did not moved for almost 20 minutes. Our party had to get out and walk in the down pouring rain to make our dinner reservation. I have canceled and removed the Curb app and will return to Uber.
Response from CurbApr 27, 2026
We're sorry to hear that you had a frustrating experience with your driver's chosen route. If the ride was requested with the app, the fare would have been pre-calculated. Please have them share the specific details of the account and ride with us at [email protected] for assistance.



