We got a far as making a deposit before we realized its really a scam. We searched all the vacation destinations for the time period we wanted and 90% required an additional ~$1000. Plus there were other "taxes' and "Fees" to come. It's definitely cheaper to go through more reputable companies, or do it yourself. Now after 2 days and countless hours on hold we get a refund form to fill out and send back. Per them I can take up to 30 days to get a refund even though they took our deposit immediately.
SF
Stacy F.
DO NOT USE THIS COMPANY. THEY OVERCHARGED ME AND THEN REFUSED TO REFUND THE FRAUDULENT CHARGE TO MY CREDIT CARD
This company is dishonest. I purchased an upgraded package and when I finally booked a hotel, then charged my credit card $3,000 when I was told it would only be $300. They are refusing to refund me and said there are no funds whatsoever.
DO NOT USE THIS COMPANY. IT IS CHEAPER TO BOOK ON YOUR OWN.
SW
Sue W.
BEWARE TIMESHARE SCAM
BEWARE TIMESHARE SCAM
I have been travelling to The Fountains for over 10 years and know this is a timeshare resort although I am not an owner. During my annual stay in November 2025 I received a telephone call saying that if I attended a presentation I would receive a free week stay that could be used at any Bluegreen resort and would be valid to use for one year.
I did attend the next day but after the presentation felt that as an older person buying timeshare wouldn’t have been in my best interest and that it was better value for me to carry on booking my annual vacation with The Fountains through Booking.com. By this time another salesman joined the conversation and tried to convince me to still buy and my children could take it over but I said no as I couldn’t put this on them without asking them first and needless to say the sales reps weren’t at all happy.
On the way out I collected the promotion certificate for a free 7 night resort stay in a condominium for up to 4 people and when I returned to the UK read on the information sheet that I needed to open an account and register the certificate online with gocrv.com which I did. Before I could go any further to book my stay I had to pay $150 which states was a refundable deposit. I have since tried to get this refundable deposit back but to no avail.
After paying the $150 I tried to book The Fountains online but this is not an option and there is very few to choose from and most are saying there are no 1 bedrooms and to pay $495 for a 2 bedroomed. I have tried calling gocrv customer services numerous times but have been left on hold often for over 90 minutes and have never got to talk to an advisor. As I am calling from the United Kingdom this has not been easy not only the cost of the calls but also the GMT time difference and am now assuming this is a scam!! I have also looked up reviews on this company and all the feedback is that people are experiencing the same problems as myself and advising not to pay any money as this company is a scam.
I am extremely surprised that a reputable company such as Bluegreen is involved with this company causing people problems who have visited the presentation at The Fountains in good faith. Also when given the certificate was advised that I could use this to book The Fountains and that this would be an easy process!!
I also emailed Bluegreen Customer Services online advising them of my experience and asked if they could advise who I needed to contact to make my reservation at The Fountains but I haven’t even received a response from them!!
EF
Elvin F.
This "free" cruise costs more than booking separately
review: I received an incentive certificate for a free cruise from goCRV for doing a timeshare presentation. I'll start this all off with this is the worst company ever, and almost considered a scam. Companies can provide an unlimited amount of these for an annual $595 cost, which means they are worthless, and my story will confirm this, as well as their 1.15 rating on BBB!
So I received the certificate and it requires a $198 non-refundable deposit with 2 date options that are 30 days apart. As I did this twice, they will call you and say those dates are not available. When asked about other fees, you're responsible for port fees and taxes. I would email and call them every 2 weeks to see what's available, and requesting Royal Caribbean, as that's our favorite and on their list of cruise lines... but even Carnival wasn't available. After about 7-8 months of this, I finally had it. While on the phone with him, I said this sounds like a scam and that I will report him to BBB and Consumer Affairs. They put me on hold and what a coincidence, a Carnival cruise showed up! Just to get this over with, we took it, which was a 4 night cruise. After all the fees, it cost us about $600 for their lowest tier inside cabin. Since a friend wanted to go as well, we told them what we are going on, and they booked it separately with a cruise broker... and guess what? They paid about $580, less than our "free cruise"!! No wonder they have a ton of horrible reviews! We just reveived another certificate, and we're throwing it out because it's absolutely garbage! Shame on people using goCRV, and shame on this company for being a scam!
RG
Robert G.
An absolute scam
An absolute scam. They ask for $198 upfront to activate account. When I called for reservations and service I was told no flights or cruises except 1 cruise to Mexico were available. just an absolute joke. Stay FAR FAR away!!!!!!!!!
MM
Melvin M.
A joke.
Horrible, unprofessional, and condescending customer service, that’s IF you get anyone on the line. You have to be on hold 45+ minutes for someone to pick up. Packages suck, and you pay way more than if you would plan the vacation yourself. It’s a legal scam, if you will. Here’s to hoping I get my deposit back.
MA
Matthew
Cannot do anything
They have never been able to offer travel for any dates requested. Anytime I make a request, they always comeback and state, "well, all I could get is this date or that date." And it always takes about 30 minutes of hold time and then 30 minutes for them to look up the travel dates. I have no idea why it takes so long to look up travel dates. Any travel site can do it in minutes.
AM
Alexander M.
Beware This is a Time Share or Vacation Club Program
PLEASE Do NOT Book or register for that free gift. YOU GET No information as to what hotel, or location until after you've given them the $198.00 Deposit. That is when the duck and dodge or switch and bait take place. You have NO idea when you will recieve the "FREE" package you just put a deposit of $198 on. DO NOT EVER TRUST A COMPANY that does this. Shouldn't you be able to pick your desitination BEFORE you hand over $198.00 seeing where the exact hotel or resort is? Good thing I was able to reverse my debit of $198.00 in like 2 minutes. Bottom Line is this is a time share . vacation club membership thingy they are trying to get folks into.