GoCampReviews of gocamp.com

GoCamp has a great group of people working to make our rental go smoothly. Unfortunately their technology made this rental very difficult, time consuming and frustrating. Driver Verification - they have a link to get your driver's license verified. This works by uploading your driver's license image and then doing a VR scan of your face. The website would not allow file uploads regardless of the browser used. They then sent us to another website service they use. We had two drivers and both had a successful verification per the 3rd party. BUT, GoCamp only received one successful notice. On our rental page the person who GoCamp said was verified was shown "not verified" and the person who we were told was not veritified showed "Verified" on our rental page. It took multiple emails and new link and many days to get this corrected - it never showed up correctly on our rental page. We also received confirmation of renting this vehicle from another company with a completely different charge rate and charge schedule for our credit card. GoCamp didn't know what this was and we think it was the owner of the van's company that was doing it, but regardless I caused several back and forth message with customer service to make sure our van was in fact rented only once and we weren't charged an extra $1,500. This alternate rental page also said we had "waived" insurance. We had not. So it left a big deal of uncertainty about whether we were or were not insured. We were assured we were and thankfully we didn't have to test that out during our trip. It has been over a week and a half since our rental ended but have yet to receive an email that our $1,000 deposit has been (or will be) refunded. We will check - but as there was no damage and we returned it very clean (per the owner) I would have expected a "you're deposit will be returned" email already.

Our van was cancelled 3 days prior to trip. I understand things come up and Gocamp offered 3 other substitutions. However I had to keep chasing to ensure a new one was booked and email responses were quite slow considering it was getting down to the day we were flying. Then we were sent to the wrong address to pick up the van. The PDF had the new camper van name (which I double checked to make sure it was the right one), but the old campervan address who had been cancelled. This resulted in us paying for taxis 30 mins in the wrong direction! The address we went to kindly let us into their home to stay out of the rain while we figured out what to do. It took us 30 ins to get through to a staff member to be sent to the right place. It was a very bumpy start to our whole trip.

The light bulb on the front drivers side was not working. This was not discovered until we were on the road. It is a minor problem but it did prevent us from driving at night since I did not want to get a ticket. We chose not to have dinner is the town because of the problem

Go Camp did well on your part. The vehicle I rented had an alarm sound when the heater was on preventing use. I received no compensation for the problem. The owner offered me a discount off my next rental from her but she moved 10 hours away. She knew that was a useless gesture.

Much like an Airbnb these van rentals get really expensive and they come with high expectations from their owners. The van pick up and orientation is too long and can even require an extra day of bookings if you want your trip to leave early in the morning. Mileage charges and 12 MPG fuel is something to factor for an extra expense, therefore read the fine print. The van cleaning expectations seem overly high - just how does a renter wash and clean an oversize van? Honestly, for the total expense of a van rental, I'd just opt for a nice hotel.