Lou L.
Awful!!!!!
Awful!!!!!! I was in the hospital for almost a month and messaged that and I would pay back ASAP, then I received a threatening text about being blacklisted etc. They had always been so nice in the past…so I just said do what you have to do…and received another text about blacklisting my phone and account….its not worth the hassle!!!!!
Response from BuckUp, Inc.Jun 16, 2026
Hey Lou – We appreciate you taking the time to share your feedback, and we hope you're doing better. We're passionate about providing a positive experience for our customers, and we're sorry to hear that our communications during this time felt frustrating or upsetting. Some account notifications are sent automatically based on account status, but we understand that automated messages can feel especially difficult to receive during unexpected circumstances. We're reviewing your feedback internally to ensure our communications strike the right balance between keeping customers informed and showing empathy. If you'd like to discuss your experience further, please don't hesitate to reach out to us at [email protected]. Thank you again for your feedback.