GOBIReviews of gobiheat.com

Response from GOBIOct 21, 2025

Hi there, We’re really sorry to hear about your experience — waiting weeks for an order with no resolution is understandably frustrating, and that’s not the level of service we want anyone to have. Since your review, Gobi Heat has made major improvements to our shipping and customer support process: • Optional package protection for lost or delayed shipments • 30-day refund or exchange window on most orders • 1-year warranty on most heated and cooling gear • 90-day warranty on batteries We’ve also expanded our customer service team to ensure shipping issues are resolved quickly and fairly. Please reach out to us at [email protected] — we’d be happy to take another look and help make this right. – The Gobi Heat Team 🔥❄️

Response from GOBIOct 21, 2025

Hi there, We’re truly sorry to hear about your experience — losing a package is incredibly frustrating, and we completely understand why you’d be upset. A missing order should never leave a customer feeling stuck or unsupported. Since your review, Gobi Heat has made major improvements to prevent this kind of situation: • Optional package protection on new orders that covers lost, stolen, or misdelivered shipments • 30-day refund or exchange window on most orders • 1-year warranty on most heated and cooling gear • 90-day warranty on batteries We’ve also expanded our customer service team to ensure every shipping issue is handled quickly and fairly. Please reach out to us at [email protected] — we’d be happy to review your case and see what can be done to make this right. – The Gobi Heat Team 🔥❄️

Response from GOBIOct 21, 2025

Hi there, We’re really sorry to hear about your experience — your blanket absolutely shouldn’t have stopped working after only a few minutes, and we completely understand how disappointing that would be. It sounds like your blanket may have had a defect, which is not typical of our products. To clarify, Gobi Heat gear has always included a 1-year warranty on most heated and cooling products, plus a 90-day warranty on batteries. The 30-day window you mentioned refers to our refund or exchange period, not the warranty itself. Since your review, we’ve also made several updates to improve service and support: • Streamlined warranty and replacement process for defective items (no packaging required) • Optional package protection and extended warranty options for extra peace of mind • Expanded customer service team for faster responses Please reach out to us at [email protected] — we’d be happy to review your case and make sure you’re fully taken care of. – The Gobi Heat Team 🔥❄️

Response from GOBIOct 21, 2025

Hi there, We’re really sorry to hear about the stitching issue and your experience trying to get help — we understand how frustrating that must have been, especially when you were hoping for a simple repair. While we’re not able to perform in-house repairs (our gear is manufactured overseas and requires specific stitching and materials for safety reasons), we absolutely agree that the communication you described should have been better. Since that time, Gobi Heat has made several improvements to our warranty coverage and customer support: • 1-year warranty on most heated and cooling gear • 90-day warranty on batteries • 30-day refund or exchange window on most orders • Optional package protection and extended warranty coverage We’ve also expanded our customer service team to ensure every request gets a timely, respectful response. Please reach out to us at [email protected] — we’d be happy to take another look and see if there’s anything we can do to help. – The Gobi Heat Team 🔥❄️

Response from GOBIOct 21, 2025

Hi there, We’re really sorry to hear your heated socks didn’t seem to warm up properly — that’s definitely not normal. It sounds like your pair may have had a defect, and we’d love the chance to make it right. Our current heated socks reach consistent warmth levels when functioning correctly, and we’ve made several improvements since your purchase, including: • Upgraded heating elements for more even heat distribution • Clearer setup instructions and battery indicators • 90-day warranty on batteries • 1-year warranty on most heated and cooling gear • 30-day refund or exchange window on most orders Please reach out to us at [email protected] — our team will be happy to help troubleshoot or arrange a replacement if it’s still under warranty. – The Gobi Heat Team 🔥❄️

Response from GOBIOct 21, 2025

Hi there, We’re truly sorry to hear about your experience — not receiving your order and struggling to reach us must have been incredibly frustrating, especially when it was meant as a gift. That’s not the level of service we want for anyone. Since that time, Gobi Heat has made major improvements to ensure this doesn’t happen again: • Optional package protection for lost or misdelivered shipments • 30-day refund or exchange window on most orders • 90-day warranty on batteries • 1-year warranty on most heated and cooling gear • A dedicated customer support team now handling calls, emails, and messages promptly We truly appreciate your feedback — experiences like this helped push us to improve. If you’re open to reconnecting, please reach out to us directly at [email protected] so we can review your case and see how we can help. – The Gobi Heat Team 🔥❄️

Response from GOBIOct 21, 2025

Hi James, We’re really sorry to hear about the delivery issue and the frustration trying to get it resolved — that’s not the kind of experience we want anyone to have. Losing a package, especially around the holidays, is incredibly disappointing. Since your review, Gobi Heat has made major improvements to both our shipping protection and customer service process. We now offer: • Optional package protection on new orders to cover lost or misdelivered shipments • 30-day refund or exchange window on most orders • 90-day warranty on batteries • 1-year warranty on most heated and cooling gear We also have a dedicated customer service team to make sure issues like this are handled quickly and fairly. If you’d be open to reconnecting, please reach out to us at [email protected] — we’d love the opportunity to make this right. – The Gobi Heat Team 🔥❄️

Response from GOBIOct 21, 2025

Hi there, We’re really sorry to hear about your experience — that’s not the quality or durability we expect from our gear, and we understand how disappointing it is when a heated coat stops working so quickly. Since your review, Gobi Heat has made major updates to our warranty coverage and product quality standards: • 1-year warranty on most heated and cooling gear • 90-day warranty on batteries • 30-day refund or exchange window on most orders • Optional package protection and extended warranty coverage for extra peace of mind We’ve also improved our inspection and support processes to make sure issues like this are handled quickly and fairly. Please reach out to our team at [email protected] — we’d be happy to review your case again and see how we can help. – The Gobi Heat Team 🔥❄️